Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Diamond

Coral Springs

Summary

Seasoned Sales Representative with experience in both in-person and over-the-phone selling. Clear, precise communication skills, ability to handle high-stress situations, and a knack for identifying customer needs via product knowledge and suggestions.

In addition to maintaining personal sales goals set by management, I am also a well-organized team player who is always eager to assist other departments when their area is busy during high-traffic hours whether it would be with POS, restocking, or pricing for promotional sales.

Overview

20
20
years of professional experience

Work History

Phone Sales Representative

Life Alert
Fort Lauderdale
08.2023 - Current
  • Engaged customers through inbound and outbound calls to promote products.
  • Utilized CRM software to manage customer interactions and sales data.
  • Maintained up-to-date knowledge of all products and services available through the company.
  • Participated in team meetings discussing strategies for improving sales performance.
  • Upsold additional products or services when applicable during phone calls.

Furniture Sales Associate

Macys Department Store
Pembroke Pines
08.2020 - 08.2023

Furniture Sales Associate

Macys Department Store
Plantation
08.2014 - 04.2020
  • Assisted customers in selecting furniture to meet their style and needs
  • Processed sales transactions using point-of-sale systems efficiently
  • Provided support in other areas within the store during busy periods.
  • Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
  • Arranged furniture displays to showcase new arrivals and promote sales.

Buffet Attendant

Sweet Tomatoes
Plantation
08.2013 - 08.2014
  • Monitored food quality and freshness throughout service hours.
  • Organized storage areas by properly labeling containers of ingredients or supplies.
  • Provided friendly customer service while interacting with guests.

Customer Service

Publix
Miami
08.2005 - 08.2012
  • Handled cash, credit, and electronic payments accurately during shifts.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Assisted customers with product inquiries and service-related questions.

Education

Associate of Science - Culinary Arts / Food Service Management

Johnson & Wales University
North Miami, FL
06-2009

High School Diploma -

Piper High School
Sunrise, FL
06-2006

Skills

  • Customer relationship management
  • CRM software
  • Product knowledge
  • Sales strategies
  • Upselling techniques
  • Inbound sales

Timeline

Phone Sales Representative

Life Alert
08.2023 - Current

Furniture Sales Associate

Macys Department Store
08.2020 - 08.2023

Furniture Sales Associate

Macys Department Store
08.2014 - 04.2020

Buffet Attendant

Sweet Tomatoes
08.2013 - 08.2014

Customer Service

Publix
08.2005 - 08.2012

Associate of Science - Culinary Arts / Food Service Management

Johnson & Wales University

High School Diploma -

Piper High School
Joshua Diamond
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