Kiambre Ford-Hicks
Longview
Summary
Sales professional with proven ability to engage customers, drive sales, and exceed targets. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and adaptability to changing demands. Known for reliability and delivering results in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Phone sales representative
Premium Wireless Pro
03.2026 - Current
- Met and exceeded individual and team sales goals.
- Recommended and successfully upsold accessories, protection plans, and additional services to meet customer needs.
- Cultivated strong customer relationships through personalized service and support.
- Assisted customers with selecting smartphones, accessories, and wireless service plans.
- Showcased product features and clarified pricing, promotions, and financing options to enhance customer understanding.
- Processed sales transactions, returns, exchanges, and payments accurately.
- Addressed customer inquiries to provide accurate information and support. and basic technical issues.
- Transferred customer data and assisted with device setup.
- Stayed informed on new products, carrier plans, and promotional offers.
Order Selector
Brookshire Grocery Warehouse
Tyler, TX
11.2024 - 03.2026
- Organized inventory and coordinated with team members to achieve production goals.
- Ensured accuracy and compliance with safety standards for operational integrity.
- Operated pallet jacks and forklifts to efficiently select and transport orders within warehouse.
- Collaborated with team members to ensure timely order fulfillment and inventory accuracy.
Pharmacy Technician
Pharmscript of Texas LLC
Tyler, TX
06.2022 - 04.2023
- Managed medication records, ensuring accuracy and timely order delivery.
- Collaborated with pharmacists to streamline daily pharmacy operations.
- Prepared and packaged prescriptions with accuracy and confidentiality.
Cashier & Sales Associate
Once Upon A Child
Tyler, TX
06.2020 - 07.2021
- Processed cash transactions and guided customers through purchase decisions.
- Organized store layout and ensured high standards of customer service.
Education
Associate Degree - Medical Administrative Assistant
Bryant & Stratton College
New York05-2026
High School Equivalency Diploma - undefined
John Tyler High School
Tyler, TX01-2018
Skills
- Sales techniques
- Customer relationship management
- CRM data management
- Lead tracking software
- Sales compliance regulations
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Office expertise
- Multitasking in fast-paced environments
- Team-oriented and adaptable
- Professional communication
Accomplishments
Dean's List each semester
Certification
TSA Certfified
Timeline
Phone sales representative
Premium Wireless Pro
03.2026 - Current
Order Selector
Brookshire Grocery Warehouse
11.2024 - 03.2026
Pharmacy Technician
Pharmscript of Texas LLC
06.2022 - 04.2023
Cashier & Sales Associate
Once Upon A Child
06.2020 - 07.2021
High School Equivalency Diploma - undefined
John Tyler High School
Associate Degree - Medical Administrative Assistant
Bryant & Stratton College
RELEVANT SKILLS & EXPERIENCE
- Administrative & Office Support
- Managed patient and client records accurately and efficiently.
- Organized schedules, coordinated daily tasks, and maintained office workflow.
- Supported smooth team operations by handling communication and documentation needs.
- Customer Service & Communication
- Delivered excellent service by assisting patients, clients, and team members courteously.
- Resolved concerns professionally and ensured positive interactions with staff and customers.
- Collaborated effectively with healthcare teams and management.
- Organization & Time Management
- Prioritized daily tasks to meet deadlines and maintain efficiency.
- Monitored inventory, maintained supplies, and ensured compliance with company policies.
- Demonstrated attention to detail in documentation and record maintenance.