Jonathan Diethrich
Reno,NV
Summary
Service-focused Worker/Manager dedicated to delivering a positive customer experience to encourage dependable customer service and repeat business. I'm an encouraging leader with sound judgment, calm composure, and good planning abilities and interpersonal communication skills.
Overview
4
4
years of professional experience
Work History
General Manager
Pizzava
08.2023 - 02.2024
- Handled recruiting, hiring, training, scheduling, and reprimand of employees.
- Trained and guided team members to maintain high productivity and performance in all paces and settings.
- Strengthened communication skills through regular interactions with others.
- Formed positive relationships with customers, vendors, and employees to ensure long-term success and loyalty.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs of products.
- Handled customers in a way that informed other employees while maintaining excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
- Monitored daily cash/credit discrepancies, contents of safes, and inventory fluctuations.
Delivery Driver/Kitchen Manager
Pizzava
10.2019 - 08.2023
- Lead a kitchen full of workers/drivers through a busy and stressful environment effectively and dependably.
- Completed tasks, orders, deliveries on tight timetables to satisfy customer and store needs.
- Loaded and unloaded delivery vehicles with correct orders and balances.
- Kept records of deliveries, including receipts, delivery confirmations, and other documentation to ensure accurate procedures were followed.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shiftswhen necessary, and during busy periods and holidays.
- Managed customer inquiries and complaints in polite and professional manner.
Education
High School Diploma -
Robert Mc Queen High School
Reno, NV06.2018
Skills
- Strong Communication
- Excellent Team Player
- Inventory Control
- Operations Oversight
- Cost Management and Reductions
- Schedule Management
- Succession Planning
- Customer Service Relations and Management
Timeline
General Manager
Pizzava
08.2023 - 02.2024
Delivery Driver/Kitchen Manager
Pizzava
10.2019 - 08.2023
High School Diploma -
Robert Mc Queen High School