Jealexis Santos
New York,NY
Summary
Motivated Business Operations Manager with comprehensive background in operational process improvement, strategic planning and team leadership. Highly skilled at building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Successfully improved operational efficiencies, streamlined processes and increased profitability in previous roles.
Overview
6
6
years of professional experience
Work History
Business Operations Manager
Success Academy
New York, NY
01.2022 - 01.2024
- Maintained a comprehensive understanding of industry trends.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Imparted leadership, direction and strategic planning for business unit operations.
- Conducted regular audits of operational activities to ensure accuracy.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created strategies to develop and expand existing customer sales, which resulted in recommendations from police departments and government officials for stellar service.
Marketing and Merchandising Manager
Bloomingdales
Soho, NY
01.2019 - 01.2023
- Provided training sessions for employees on product knowledge and selling techniques.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Collaborated with other departments to coordinate strategic marketing activities.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Developed and implemented strategic merchandising plans to maximize sales and profitability.
- Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
Retail Assistant Manager
TJX Companies
Tribeca, NY
01.2018 - 01.2019
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Bachelor of Science - Business Administration And Management
Johnson & Wales University
Providence, RI01.2017
Skills
- Budgeting and forecasting
- Operations optimization
- Business administration
- Onboarding and training
- Revenue generation
- Data analytics
- Project management
- Business planning and strategy
- Operations management
- Systems implementation
- Staff management
- Microsoft office proficient
Hobbies and Interests
- Reading
- Painting
- Writing
Timeline
Business Operations Manager
Success Academy
01.2022 - 01.2024
Marketing and Merchandising Manager
Bloomingdales
01.2019 - 01.2023
Retail Assistant Manager
TJX Companies
01.2018 - 01.2019
Bachelor of Science - Business Administration And Management
Johnson & Wales University