Jennifer McDonald
Business Manager
Kent
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
33
33
years of professional experience
Work History
Business Operations Manager
Kent State University
6 2023 - Current
- Process all accounts payable invoices, Create monthly reports, Yearly budget building and forecasting, Monthly reconciliations, International wire transfers, Create invoices
Cash Logistics Specialist
SandP Solutions
08.2021 - Current
- Communicate with carriers and banks, Create monthly reports, Determine most profitable balance regarding service schedules, and risk management using data analytics
Financial Aid Counselor- Loans and Student Hiring Manager
Kent State University
05.2014 - 08.2021
- Certify or deny Private, Federal PLUS loans and Federal Direct Loans based on eligibility criteria, Accurately determine financial aid eligibility and award and/or correct financial aid packages, Main point of contact for hiring students within our department (Student Hiring Manager), Oversee all aspects of hiring and terminating student employee positions, Maintain and approved all timecards for student employees (approx 30), Maintain student employee security access, Implemented new process and procedure for awarding and certifying private loans
Financial Administrator
Jack Kohl Realty
03.2012 - 08.2014
- Communicate with tenants and rental owners regarding rent, maintenance, and balances, Create monthly and yearly reports for rental owners, Process billing/credits, payments, all banking and reconciliations, Process payroll and taxes, Process 1099 and yearly tax documents for employees, contractors and rental owners
Cash Office Manager
Giant Eagle
03.1991 - 06.2012
- Manage all financial deposits and withdrawals, Supervise service desk and cash office staff (12-18 employees), Train all new hires, maintained ongoing training for current employees, Manage cash levels for anticipated change requirements
Underwriter
Allstate
05.2001 - 09.2003
- Review new and renewing insurance policies for errors, Research potential new policies for accuracy and content, Approve or deny new policies based on underwriting guidelines, Train new staff in underwriting policies and procedures
Education
Master of Business Administration -
Kent State University
B.A. Psychology - undefined
Kent State University
Skills
Data Analysis
Financial data decision-making
Financial Administration
Cost analysis and savings
Process Improvements
Strategic Planning
Budgeting and forecasting
Financial Management
Business Forecasting
Analytical Skills
Memberships Affiliations
- Mensa- Member since 2010
- Race, Rights and Belonging Committee Member 2019
- Student Employee Handbook Committee- Chair
Skills Abilities
I am proficient in Microsoft Office applications, Google applications, SharePoint, Docusign, and Banner. Many of my positions retained software and platforms specific to their business type. I have helped implement new software programs and expanded company's use of additional aspects of the software programs. As a financial official, the difficult topic of finances had to be addressed in both favorable and adverse situations. My career has included multiple leadership roles such as supervising staff, implementing new ideas and chairing committees. As the Student Hiring Manager, I oversaw the student employees in our office (20-40 students).
Timeline
Cash Logistics Specialist
SandP Solutions
08.2021 - Current
Financial Aid Counselor- Loans and Student Hiring Manager
Kent State University
05.2014 - 08.2021
Financial Administrator
Jack Kohl Realty
03.2012 - 08.2014
Underwriter
Allstate
05.2001 - 09.2003
Cash Office Manager
Giant Eagle
03.1991 - 06.2012
Business Operations Manager
Kent State University
6 2023 - Current
Master of Business Administration -
Kent State University
B.A. Psychology - undefined
Kent State University