Jean Bland
San Antonio,TX
Overview
2018
2018
years of professional experience
Summary
Results-driven retail manager with extensive experience in team leadership and customer service. Skilled in time management and problem-solving, consistently achieving high customer satisfaction through proactive engagement and effective conflict resolution.
Work History
Elementary School Volunteer
NEISD
San Antonio, TX
2021 - 2025
- Assisted teachers in classroom activities. Planned student parties and activities as classroom parent.
- Helped assist in setup and teardown of school bookfairs, as well as running the register.
- Supported students during group projects and events, promoting teamwork.
House Cleaner
Jynatha Kleypas
Port Aransas, TX
06.2016 - 07.2017
- Maintained high standards of cleanliness and organization throughout various properties.
- Managed time effectively to complete cleaning tasks within designated schedules.
- Conducted thorough inspections of cleaned areas to ensure compliance with quality standards.
- Developed efficient cleaning routines that improved workflow and productivity in daily operations.
Retail Manager
Barnes & Noble
San Antonio, TX
10.2005 - 10.2012
- As Assistant Manager, supervised daily store operations to ensure optimal customer experience and staff performance. Conduct interviews and hire staff.
- Train and mentor team members on product knowledge and sales techniques, fostering a collaborative environment.
- Implement inventory management strategies to enhance stock accuracy and reduce shrinkage.
- As Merchandise Manager, developed promotional displays to increase merchandise visibility and drive sales during peak seasons.
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
Retail Manager
Barnes & Noble
Denver, CO
10.2000 - 10.2005
- As an assistant Manager, supervised daily store operations to ensure optimal customer experience and staff performance. Interviewed and hired new staff.
- Led team meetings to communicate goals, provide feedback, and align efforts toward store objectives.
- Enhanced customer engagement through effective conflict resolution and personalized service initiatives.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- As Merchandise Manager, managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complex issues, and difficult customers.
- As Receiving Manager, managed incoming shipments and streamlined operational processes to improve the time it takes to get product to sales floor.
Sales Associate
Barnes & Noble
Denver, CO
10.1998 - 10.2000
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained knowledge of current promotions and events to inform customer decisions.
- Operated point-of-sale system efficiently to process transactions accurately.
- Collaborated with team members to ensure timely restocking of inventory.
- Resolved customer concerns promptly, fostering positive shopping experiences.
- Monitored store appearance and cleanliness standards to align with company guidelines.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - General Studies
Red Rocks Community College
Lakewood, COSkills
Leadership
Customer Service
Organization
Cashiering
Timeline
House Cleaner
Jynatha Kleypas
06.2016 - 07.2017
Retail Manager
Barnes & Noble
10.2005 - 10.2012
Retail Manager
Barnes & Noble
10.2000 - 10.2005
Sales Associate
Barnes & Noble
10.1998 - 10.2000
Elementary School Volunteer
NEISD
2021 - 2025
No Degree - General Studies
Red Rocks Community College