Open To Work
Jean Browe
ATLANTIC UNION BANK
LYNCHBURG,VA
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteHybrid
7
years of professional experience
Lead Teller & Vault Custodian supports branch operations through accurate cash handling, transaction processing, and vault oversight in a fast-paced banking setting. Leads daily teller activity, resolves 21+ customer account issues per week, and strengthens customer relationships through needs-based conversations and product referrals. Protects compliance, security, and confidentiality while keeping branch workflows efficient and accurate.
Work History
Lead Teller & Vault Custodian
2 Years 9 Months- Deliver exceptional customer service in a fast-paced banking environment by processing transactions, managing account servicing requests, and responding to financial inquiries with accuracy and professionalism.
- Build and strengthen customer relationships through proactive conversations, identification of financial needs, and recommendations of tailored banking products and services that enhance customer satisfaction and retention.
- Serve as a lead teller by coordinating daily teller operations, supporting team members, ensuring compliance with bank policies and procedures, and promoting operational efficiency and accuracy.
- Contribute to branch production goals through consultative customer interactions, quality referrals, and identification of opportunities to deepen customer relationships.
- Process, balance, and verify financial transactions while maintaining strict adherence to regulatory requirements, bank policies, security standards, and confidentiality guidelines.
- Resolve complex customer concerns by utilizing strong problem-solving, communication, and relationship-management skills to deliver positive outcomes and enhance customer experience.
- Utilize banking platforms, operational systems, and reporting tools to monitor account activity, research transactions, and support efficient account management.
- Support branch success through collaboration, leadership, and a commitment to operational excellence, customer advocacy, and continuous improvement.
Office Manger
2 Years 9 Months- Built and maintained strong client relationships through responsive communication, service excellence, and effective resolution of customer concerns.
- Coordinated appointments, workflow processes, and customer service activities, improving operational efficiency and enhancing the overall client experience.
- Supported business development initiatives through client engagement, relationship building, and identification of opportunities to expand services and increase revenue.
- Managed invoices, billing, accounts receivable, and financial documentation while maintaining accuracy, organization, and compliance with company procedures.
- Developed and implemented process improvements that streamlined administrative operations, increased productivity, and strengthened team performance.
- Maintained accurate customer records and business documentation utilizing customer relationship management (CRM) systems and office technology platforms.
- Prepared reports monitored operational metrics, and supported leadership with administrative and organizational planning to achieve business objectives.
Retail Sales Associate
1 Year- Delivered exceptional customer service by assessing customer needs, providing personalized product recommendations, and building long-term customer relationships.
- Consistently achieved sales goals through consultative selling techniques, strong product knowledge, and effective communication skills.
- Identified and capitalized on sales opportunities to drive revenue growth, increase customer engagement, and promote brand loyalty.
- Processed customer transactions accurately and efficiently while maintaining a high level of attention to detail and adherence to company procedures.
- Resolved customer concerns and inquiries professionally, resulting in improved customer satisfaction, retention, and overall shopping experience.
- Maintained organized merchandising displays, monitored inventory levels, and supported store operations to ensure a positive customer environment.
- Collaborated with team members to achieve sales targets, support operational goals, and foster a positive, result-driven workplace culture.
- Demonstrated adaptability and initiative in a fast-paced environment while balancing customer service, sales responsibilities, and operational tasks.
Education
B.S. - Business Administration
HIGH SCHOOL DIPLOMA
Skills
Financial services & banking operations
Transaction processing & cash handling
Compliance & confidential information handling
Account management & client support
Customer relationship management
New account opening
Team coordination
Workflow coordination
Process improvement
Customer service excellence
Office management
Performance coaching
Cash drawer balancing
Sales referral tracking
Timeline
Lead Teller & Vault Custodian
ATLANTIC UNION BANK
11.2023 - CurrentRead More
Office Manger
BEDFORD COUNTY PEST CONTROL
12.2020 - 09.2023Read More
Retail Sales Associate
AMERICAN EAGLE
11.2019 - 11.2020Read More
LIBERTY CHRISTIAN ACADEMY
HIGH SCHOOL DIPLOMA
Read More
LIBERTY UNIVERSITY
B.S. from Business Administration
Read More