Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jean Chavez

cape coral,FL

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Clase Azul Restaurant. Proven ability to enhance guest engagement and resolve complaints effectively. Experienced in cash handling and training new staff, contributing to a positive team environment and high-quality service delivery.

Overview

3
3
years of professional experience

Work History

Server/Host

Clase Azul Restaurant
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Crew Supervisor

Jets Pizza
08.2024 - 01.2025
  • Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
  • Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
  • Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

Host

Mexico Lindo Restaurant
02.2024 - 12.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Clerk

Yessys Cuban Bakery
01.2023 - 01.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

Associate of Arts - Forensic Investigation

FSW
Fort Myers, FL
11-2027

Mariner Highschool
Cape Coral, FL
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Server/Host

Clase Azul Restaurant
01.2025 - Current

Crew Supervisor

Jets Pizza
08.2024 - 01.2025

Host

Mexico Lindo Restaurant
02.2024 - 12.2024

Clerk

Yessys Cuban Bakery
01.2023 - 01.2024

Associate of Arts - Forensic Investigation

FSW

Mariner Highschool

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Jean Chavez