Jean Claude II Charles Boute
West New York
Summary
Organized and dependable Office Coordinator with experience supporting cross-functional teams, managing schedules, and streamlining operations in healthcare, telecom, and public service environments. Completed the Google Project Management Certificate and pursuing CAPM certification to strengthen project coordination and planning expertise. Adept at using Asana, Jira, SAP, and Microsoft Project to support project timelines, track deliverables, and communicate updates. Known for strong communication, attention to detail, and ability to drive efficiency within fast-paced organizations. Seeking to transition into a Project Coordinator role to apply proven administrative and organizational strengths to structured project delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator
Memorial Sloan Kettering Cancer Center
New York
10.2023 - Current
- Coordinate team meetings, calendars, and project schedules to ensure alignment across departments and on-time completion of initiatives.
- Support project planning and task tracking in SAP PP and Asana, assisting managers with data entry, scheduling, and deliverable monitoring.
- Prepare reports, agendas, and documentation to support ongoing process improvement and compliance projects.
- Serve as a communication hub between leadership, staff, and external partners, ensuring clear project updates and timely responses.
- Mentor new administrative hires on collaboration tools, document tracking, and scheduling best practices.
- Utilize Zoom, Canva, and Excel to streamline coordination, reporting, and professional presentations.
Agent Support Representative
Maxsip Telecom
Valley Stream
05.2022 - 10.2023
- Provided frontline support to over 200 agents weekly, coordinating issue resolution and workflow escalations.
- Collaborated with IT and operations teams to streamline ticket handling processes, reducing average response time by 15%.
- Contributed to training materials and onboarding documentation to support process consistency across the team.
- Assisted in tracking metrics and agent performance data to identify improvement opportunities for leadership review.
Case Investigator / Contact Tracer
New York State Department of Health
Albany
12.2019 - 05.2022
- Managed scheduling and coordination for 500+ case interviews during high-volume COVID-19 operations.
- Supported public health initiatives by maintaining project records, tracking case progress, and updating stakeholders through Asana and state databases.
- Compiled and reported data to leadership to support operational decisions and compliance reporting.
- Partnered with multi-agency teams to ensure timely communication and follow-up on critical health data.
Education
Bachelor of Professional Studies in Business -
Old Westbury University
Old Westbury, NY12.2022
Associate in Business Administration -
Nassau Community College
Long Island, NY09.2019
Skills
- Project Support & Coordination
- Scheduling & Calendar Management
- Workflow Optimization
- Meeting & Event Logistics
- Stakeholder Communication
- Reporting & Documentation
- Cross-Functional Collaboration
- Process Improvement
- Asana
- SAP
- Jira
- Microsoft Project
- Microsoft Office Suite
- Trello
- Excel
- Word
- PowerPoint
- Zoom
- Canva
- Agile
- Waterfall
Certification
- Google Project Management Certificate, 2023
- Certified Associate in Project Management (CAPM), In Progress
- Johns Hopkins University - COVID-19 Contact Tracing Certificate, Valid through 2030
Websites
Timeline
Office Coordinator
Memorial Sloan Kettering Cancer Center
10.2023 - Current
Agent Support Representative
Maxsip Telecom
05.2022 - 10.2023
Case Investigator / Contact Tracer
New York State Department of Health
12.2019 - 05.2022
Bachelor of Professional Studies in Business -
Old Westbury University
Associate in Business Administration -
Nassau Community College