Darlene Michel
Cape Coral,USA
Summary
Communication and project management skills and financial professional with strong foundation in financial planning, budgeting, and advising.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proven ability to drive positive outcomes through effective client management and strategic financial analysis. Skilled in financial counseling, risk assessment, and portfolio management, with focus on client-centric solutions and achieving organizational goals.
Overview
20
20
years of professional experience
Work History
Wellness Director
Family Extended Care Of Sarasota
Sarasota, FL
08.2023 - Current
- Developed and implemented wellness initiatives to promote healthy lifestyle choices for staff members.
- Mentored and supervised staff members, fostering a collaborative work environment that supported professional growth.
- Coordinated team-building activities that encouraged physical activity and social interaction amongst employees.
- Assist Administrator in the pre-admission evaluations as assigned Assists in Supervising shift supervisors and help them coordinate daily care. Make sure supervisors are able to handle day to day problems and assist them as needed.
- Greets prospective residents/visitors and asks about their reasons for considering our community. Establishes rapport to facilitate accommodating, individual prospect's needs.
- Assists in Supervising, provides guidance and assists each shift supervisor to evaluate all residents care staff in order to provide quality services to all individuals we serve on all shifts.
- Oversee work schedules and staffing as developed by each shift supervisor to ensure sufficient staff coverage and provide for it when necessary. In the event that staffing difficulties arise, refer to Resident Care Manager and/or Administrator for clarification and assistance with scheduling problems.
- Assist in scheduling and coordinate all out-of-facility medical appointments for resident we serve.
- Analyzed data collected from surveys and assessments to develop strategies for promoting healthy behaviors within the workplace.
VPK and First Grade Teacher
First Haitian Church Christian Academy
Fort Myers, Florida
03.2023 - 08.2024
- Organizes and leads activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling and field trips
- Teaches basic skills, such as color, shapes, numbers and letter recognition, personal hygiene and social skills
- Assessed student performance through formal testing and informal observation.
- Plan and carry out a curriculum that focuses on different areas of child development
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
- Planned and facilitated small group activities to enhance student understanding of material presented in whole-class setting.
Director of Nursing
Savannah Grade of Sarasota Senior Living Community
Sarasota, Florida
09.2022 - 04.2023
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Coordinate, manage and supervise all nursing and assisted living/memory care and aide services rendered to residents by direct staff under supervision
- Overseeing the nursing personnel and resident care, as well as administrative task such as record keeping and budgeting, hiring, firing and development and physicians as needed
- Communicating with families, resident and nursing staff
- Advocate for rights of residents and families ensuring fair and ethical treatment, and caters to residents with dementia, Alzheimer and other memory ailments.
- Actively manages resident safety, life enrichment program, non licensed care social setting in dinner and appropriate setting
Financial Counselor
Perlmutter Cancer Center-NYU Langone NCI-designated Comprehensive Cancer Center
09.2019 - 11.2021
- Obtaining detailed benefit information for all aspects of treatment process including insurance verification
- Obtain referral, authorizations/pre-certification when applicable
- Responsible for maintaining the accuracy and continual review of current authorization and re authorizes as needed
- Act as a patient advocate with the patient and/or family members and liaison with the insurance companies to assist in obtaining insurance information
- Face to face interviews with patients and/or family
- Members; advises patient regards to next steps or processes for securing financial coverage
- Scheduling peer to peer reviews for Denials
- Communicating Financial information and payer requirements to practice staff when a patient meets with a financial counselor on consult day, patient inquiry phone call or when identifying a patient on the treatments DAR
- Determines the extent of liability for insurance plans
- Coordination of benefits and financial responsibility
- Ability to review, analyze and act upon third party coordination of benefits discrepancies prior to billing
Registrar - Radiation Oncology and infusion Center Insurance
Winthrop University Hospital
Mineola, New York
01.2006 - 01.2019
- Processing out-patient registrations in a timely manner while obtaining accurate demographic and insurance information
- Verifying insurance and obtaining authorizations, as well as, tracking CyberKnife patients that have Medicare/Medicaid
- Providing patients with information that meets their needs and promotes improved patient health outcomes
- Creating a payment plan for patients who had been approved for Financial Assistance Program
- Responsible for MMP accounts
- Maintaining for CyberKnife Financial Assistance Grid
- Obtaining in-patient to out- patient authorization for treatment
- Acting liaison among physician offices
- Maintaining patient confidentiality in accordance with HIPPA regulations
- Collecting copayments and Payments for Cyberknife Financial Assistance approve accounts
Registrar - Emergency Room
Winthrop University Hospital
Mineola, New York
09.2004 - 01.2005
- Verifying insurance and obtaining authorization for patients who are admitted
- Gathering patient's demographic information
- Creating patient's chart after registration
- Providing patients with information that meets their needs and promotes improved patient health outcomes
- Maintaining patient confidentiality in accordance with HIPPA regulations
Education
Nursing Degree - RN
Farmingdale University
Long Island, New York05.2009
Bachelor's - Psychology
York College
Queen, New York06.2002
Skills
- Microsoft Word/PowerPoint/Citrix/IDX/Soarian/Siemens' CPOE/Epic
- Mindfulness Techniques
- Phone Etiquette - Customer Service
- Health Education
- Multitasking Abilities
- Interpersonal Skills
- Problem-solving abilities
- Time management abilities
- Teamwork and Collaboration
- Data collection and analysis
- Leadership training
- Stress management techniques
- Client Relationship Management
- Staff Supervision
- Effective customer communication
- Financial advice
- Insurance Verification
- Healthcare insurance knowledge
- Financial Counseling
- Maintaining documents and records
- Verification and eligibility
- Admissions and registrations
- Interdepartmental Collaboration
- Medical Terminology
- Electronic Medical Record Software
- Electronic Health Records
References
References available upon request.
Timeline
Wellness Director
Family Extended Care Of Sarasota
08.2023 - Current
VPK and First Grade Teacher
First Haitian Church Christian Academy
03.2023 - 08.2024
Director of Nursing
Savannah Grade of Sarasota Senior Living Community
09.2022 - 04.2023
Financial Counselor
Perlmutter Cancer Center-NYU Langone NCI-designated Comprehensive Cancer Center
09.2019 - 11.2021
Registrar - Radiation Oncology and infusion Center Insurance
Winthrop University Hospital
01.2006 - 01.2019
Registrar - Emergency Room
Winthrop University Hospital
09.2004 - 01.2005
Nursing Degree - RN
Farmingdale University
Bachelor's - Psychology
York College
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