Sherriee Jean Cuevas

• Lead requirements elicitation for cybersecurity initiatives and regulatory compliance for (CMMC, FedRAMP, DHS, MOS, NIST)
• Coordinate with IT, engineering, and business teams to ensure the successful execution of security projects.
• Create 200+ user stories, wireframes, and process maps using JIRA and Confluence.
• Improve KPI tracking by implementing Power BI dashboards, reducing reporting errors by 34%.
• Conduct UAT scripts, test case evaluation, and defect tracking during quarterly feature releases.
• Lead change management efforts for new CRM processes, resulting in 95% adoption.
• Develop executive reports and milestone dashboards via Smartsheet and PowerPoint.

• Acted as a gatekeeper for cybersecurity infrastructure, implementing security measures to safeguard data.
• Analyzed potential security risks, identified vulnerabilities, and developed mitigation strategies.
• Collaborated with ServiceNow Product Owners to integrate and automate cybersecurity processes.
• Delivered 5+ complex projects through Agile/Scrum methodologies, achieving 98% on-time delivery.
• Built interactive dashboards in Tableau to visualize revenue trends, reducing churn by 12%.
• Supported data migration and ETL mapping for Salesforce to Workday integration.
• Delivered executive reports with clear business insights, increasing data literacy across 4 departments.
• Managed internal knowledge base with documentation for SOPs and change request templates.
• Co-led UAT planning and execution, logging and resolving 100+ defects using JIRA and TestRail.
• Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system.

• Managed and supported over 2500+ business applications as part of a global team.
• Responded to stakeholder requests via MS Azure DevOps, ensuring compliance with boosted SLA response compliance to 95%.
• Established standard procedures for managing change requests to minimize operational risks.
• Manage and oversee the operation of the company’s software applications lifecycle.
• Identify opportunities for application improvement, cost reduction and system enhancements
• Work closely with developers and product managers to understand the needs for new or modified software
• Coordinate with IT department to ensure system compatibility and user satisfaction

• Lead a team to optimize business operations across project management, vendor management, procurement, invoicing, and resource planning, resulting in a 35% increase in project efficiency.
• Enhanced governance and compliance frameworks, improving audit readiness by 95%.
• Developed standardized documentation including use cases, wireframes, process flows, and business rules to support project clarity and stakeholder alignment.
• Facilitated project governance and reporting activities, strengthening business decision-making models.
• Analyzed project status reports to proactively identify risks and resolve issues with stakeholders.
• Triaged escalated technical issues from operations teams, prioritizing and managing resolution efforts.
• Investigated and diagnosed system issues through root cause analysis, identifying error patterns and performance gaps.

· Reviewed and validated financial transactions in the GFEBS platform, ensuring compliance with federal financial regulations including FFMIA and DoD policy.

· Provided audit support by preparing documentation and reconciling expense data for Army reimbursement claims and federal funding allocations.

· Collaborated with military finance personnel to support compliance initiatives and delivered training on GFEBS financial workflows and internal controls.

• Maintained Salesforce user roles and profiles, ensuring proper security settings.
• Performed database deduping and manipulation tasks to establish account ownership.
• Supported application/web servers, including configuration, performance monitoring, and issue resolution.