Jean-Dara Coussinat
Walnut Creek,CA
Summary
Reliable and customer-focused team member with hands-on experience in high-volume environments, currently working at Cinemark. Demonstrates strong leadership potential through training peers, maintaining operational standards, and delivering consistent guest satisfaction. Proven ability to handle fast-paced shifts, resolve customer concerns, and support team coordination. Seeking to advance into an Assistant Manager role to contribute to team performance, operational efficiency, and overall theater success. Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Cinemark
09.2025 - Current
- Deliver high-quality customer service in a fast-paced theater environment, handling ticketing, concessions, and guest inquiries
- Support daily operations by maintaining cleanliness, safety, and food handling standards
- Communicate effectively with team members and supervisors to ensure smooth shift execution
- Resolve guest concerns quickly and professionally, contributing to a positive customer experience
- Assist during high-traffic periods by adapting to multiple roles and prioritizing tasks efficiently
Fulfillment Associate
Nordstrom
06.2025 - 08.2025
- Processed high volumes of online orders with accuracy and efficiency under strict time constraints
- Consistently met productivity goals (units per hour) while maintaining attention to detail
- Coordinated order preparation for both in-store pickup and shipping
- Demonstrated reliability and time management in a fast-paced retail environment
Counter Person
Pizza My Heart
03.2023 - 01.2025
- Provided excellent customer service in a high-volume food service setting
- Handled cash transactions accurately and maintained register accountability
- Trained new team members on procedures, customer service expectations, and workflow
- Communicated with kitchen staff to ensure order accuracy and timely service
- Maintained cleanliness, organization, and inventory levels during shifts
- Addressed and resolved customer issues professionally to maintain satisfaction
Education
High School Diploma -
Las Lomas HighSchool
Walnut Creek05-2025
Skills
- Customer Service & Conflict Resolution
- Team Collaboration & Communication
- Time Management & Multitasking
- Training & Peer Support
- Cash Handling & POS Systems
- Food Safety & Sanitation
- Leadership & Team Support
- Problem-Solving in Fast-Paced Environments
- Conflict De-escalation
- Operational Awareness (Daily Workflow & Efficiency)
- Adaptability & Role Flexibility
- Attention to Detail
Certification
- Food Handler Certification
- Food Safety Certification
- CPR Certification
- Cleaning Industry Management Standard (CIMS)
- Driver’s License
Timeline
Team Member
Cinemark
09.2025 - Current
Fulfillment Associate
Nordstrom
06.2025 - 08.2025
Counter Person
Pizza My Heart
03.2023 - 01.2025
High School Diploma -
Las Lomas HighSchool