NIA WOLLERY
Murfreesboro,TN
Summary
Retail leader with experience in sales, customer service, visual merchandising, inventory control, and daily store operations. Supports team productivity, resolves customer concerns, and maintains organized, brand-ready sales floors while contributing to sales goals and repeat business.
Overview
3
3
years of professional experience
Work History
Retail Team Member | Sales & Customer Experience
Pandora
05.2026 - Current
- Engaged customers through personalized product suggestions and add-on selling, contributing to sales goals.
- Identified customer needs and suggested products tailored to preferences and occasions, enhancing shopping experience.
- Fostered positive customer relationships that promoted repeat visits and brand loyalty.
- Represent Pandora brand through professional presentation, strong product knowledge, and welcoming store atmosphere.
- Maintain visual merchandising standards and present products clearly and accurately.
- Assisted in inventory replenishment by restocking shelves efficiently, stock organization, and clean sales floor upkeep.
- Work with team members to support daily operations and store performance.
Sales Associate
H&M Hennes & Mauritz
01.2025 - Current
- Guided customers in product selection and styling, enhancing overall shopping experience.
- Supported sales goals by leveraging product knowledge and engaging with customers effectively.
- Delivered customer-focused service while maintaining an engaging and organized retail environment.
- Processed transactions, exchanges, and refunds in accordance with company policies.
- Ensured visual merchandising standards through strategic product presentation and organized floor layout.
- Replenished merchandise and maintained stockroom organization to support product availability.
- Adapted to high-volume retail environments while maintaining professionalism and attention to detail.
Full-Time Sales Lead
POPSHELF
10.2025 - 05.2026
- Directed team operations, delegated tasks, and maintained productivity throughout daily shifts.
- Supported daily store operations while helping lead the sales team in delivering efficient, friendly customer service.
- Monitored merchandise presentation, product replenishment, and stock organization to maintain store standards.
- Coordinated inventory control, merchandising execution, and seasonal floor sets to enhance store presentation.
- Assisted with cash handling, register operations, and adherence to company procedures.
- Helped resolve customer concerns professionally while maintaining a positive shopping experience.
- Supported store leadership in maintaining operational standards, completing assigned tasks, and meeting business priorities.
- Fostered teamwork and accountability to ensure efficient execution of daily responsibilities.
Store Co-Manager
Underground by Journeys
08.2024 - 12.2024
- Supported store leadership and daily operations, including sales performance, customer service, and merchandising.
- Analyzed sales reports and customer feedback to uncover actionable improvement opportunities.
- Coordinated employee schedules to align with staffing requirements and optimize business operations.
- Enhanced team productivity and store performance through effective organization, communication, and operational execution.
- Maintained customer satisfaction through relationship building, issue resolution, and consistent service standards.
- Assisted with financial and administrative responsibilities, including payroll processing, accounts payable and receivable, and budgeting.
Youth Care Specialist
The Children's Village
10.2023 - 06.2024
- Used conflict-resolution and problem-solving skills to maintain a safe, supportive environment.
- Tailored structured activities to support individual development, fostering personal growth and self-confidence.
- Organized recreational and group activities to enhance communication and teamwork skills among participants.
- Cultivated interpersonal, communication, and leadership skills essential for effective team management and customer service.
Education
High School Diploma -
Merlene Ottey High School
Skills
- Sales Performance & Goal Achievement
- Luxury Customer Experience
- Client retention
- Visual Merchandising and Brand Standards
- Merchandising, Promotions & Product Knowledge
- Cash Handling & POS Operations
- Customer Service & Conflict Resolution
- Inventory Management & Stock Control
- Sales Floor and Stockroom Organization
- Store Operations & Loss Prevention
- Scheduling & Labor Management
- Employee training
- Retail Leadership & Team Development
- Workforce planning
- Microsoft Office Suite
- Team leadership
Personal Information
Title: RETAIL LEADERSHIP | LUXURY SALES | STORE OPERATIONS
Timeline
Retail Team Member | Sales & Customer Experience
Pandora
05.2026 - Current
Full-Time Sales Lead
POPSHELF
10.2025 - 05.2026
Sales Associate
H&M Hennes & Mauritz
01.2025 - Current
Store Co-Manager
Underground by Journeys
08.2024 - 12.2024
Youth Care Specialist
The Children's Village
10.2023 - 06.2024
High School Diploma -
Merlene Ottey High School