John Duran
Kingston,TN
Summary
A dedicated and personable customer service specialist with strong communication and organizational skills, known for delivering exceptional customer experiences and resolving issues efficiently. Bilingual in Spanish, with a collaborative approach and a commitment to making service accessible and personalized for diverse customer needs. Builds rapport with customers and colleagues, ensuring a positive and seamless experience in every interaction.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Apple Retail
06.2022 - Current
- Delivered personalized customer experiences, achieving a 95% customer satisfaction rating as reflected in post-transaction surveys
- Boosted sales by consistently exceeding monthly targets by 10-15% through product recommendations tailored to customer needs
- Acted as the only bilingual Spanish speaker on the team, assisting an average of 30+ Spanish-speaking customers per week and improving accessibility for non-English speakers
- Trained new team members on product knowledge and customer service best practices, contributing to overall team success
Store Manager
nTouch Wireless
09.2020 - 02.2022
- Led a team of 5+ associates, improving store performance and achieving a 10% increase in monthly sales through team development and inventory management
- Reduced customer complaints by 20% by ensuring associates adhered to customer service protocols and resolving escalated issues quickly
- Maintained stock levels and oversaw daily operations, resulting in consistent 100% product availability to meet customer demand
- Fostered a positive team environment, which increased employee retention rates by 10%
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Retail Cashier
Dick's Sporting Goods
07.2019 - 08.2020
- Processed $1,000+ in daily sales transactions while promoting loyalty programs and store promotions, resulting in a 5% increase in sign-ups
- Assisted with store organization and cleanliness, contributing to the store's 90% score in internal appearance audits
- Provided excellent service through active listening skills, addressing customers'' needs effectively
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service
Retail Cashier
Food City
04.2015 - 06.2019
- Handled an average of 150+ transactions per shift, maintaining a high level of accuracy and efficiency
- Consistently achieved 100% compliance with store policies regarding payment processing and local sales regulations
- Assisted customers by answering questions and fulfilling requests
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor
Education
Associate of Science - General Education
Roane State Community College
Harriman, TN05.2021
High School Diploma -
Roane County High School
Kingston, TN05.2018
Skills
- Bilingual: Fluent in English and Spanish
- Customer Satisfaction & Service Excellence
- Conflict Resolution & Problem Solving
- Sales Performance & Goal Achievement
- Upselling & Cross-Selling Strategies
- Customer Relationship Management (CRM)
- Multitasking & Time Management
- Adaptability & Quick Learner
- Team Collaboration & Leadership
- Attention to Detail & Organization
- Proficient in POS Systems
- Data-Driven Decision Making
- Customer Feedback & Survey Analysis
- Technical Troubleshooting & Support
- Microsoft Office
Languages
English
Spanish
Timeline
Sales Specialist
Apple Retail
06.2022 - Current
Store Manager
nTouch Wireless
09.2020 - 02.2022
Retail Cashier
Dick's Sporting Goods
07.2019 - 08.2020
Retail Cashier
Food City
04.2015 - 06.2019
Associate of Science - General Education
Roane State Community College
High School Diploma -
Roane County High School
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