Lizbeth Perez
Oxnard,Ca
Summary
Enthusiastic and results-driven Sales and Customer Service professional with strong expertise in communication and negotiation. Committed to delivering exceptional customer experiences by leveraging in-depth product and service knowledge to provide tailored solutions. Skilled at building lasting customer relationships that drive loyalty, retention, and revenue growth.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Bob’s Discount Furniture
07.2023 - Current
- Sales & Relationship Building – Established strong rapport with customers to drive sales and enhance the overall shopping experience.
- Client Follow-Up – Proactively followed up with clients to ensure satisfaction, address concerns, and generate repeat business.
- Store Presentation & Maintenance – Maintained a clean, organized, and welcoming store environment to uphold brand standards and improve customer experience.
Sales Representative
Spectrum
08.2022 - 07.2023
- Customer Education & Upselling – Informed customers about available services and promotions to identify opportunities for upselling.
- Technical Support – Assisted customers with troubleshooting mobile devices to resolve issues efficiently.
- Payment Processing – Handled cash transactions accurately and ensured smooth payment processing.
- Customer Follow-Up – Maintained ongoing communication with customers to address concerns and enhance satisfaction.
Store leader
Metro by t-mobile(Rony’s Unlimited INC)
08.2018 - 08.2022
- Sales & Customer Service – Assisted customers in selecting products, provided product knowledge, and drove sales to meet targets.
- Inventory Management – Oversaw stock levels, managed cell phones and accessories, and ensured accurate record-keeping.
- Commission Oversight – Monitored and verified employee commissions to ensure accuracy and fairness.
- Financial Operations – Balanced cash registers, prepared daily financial reports, and managed bank deposits.
- Store Maintenance – Ensured the store remained clean, organized, and presentable to enhance the customer experience.
Education
Associate in Computer Scienece - Computer Engineering
Oxnard College
Oxnard, CA07-2027
High School Diploma -
Pacifica High School
06.2017
Skills
- Bilingual Proficiency – Fluent in English and Spanish, enabling effective communication with a diverse customer base
- Strong Communication Skills – Able to convey information clearly and professionally, both verbally and in writing
- Exceptional Customer Service – Dedicated to providing a positive customer experience through attentive service and problem-solving
- Adaptability & Fast Learner – Quickly grasps new concepts, technologies, and procedures to enhance job performance
- Collaborative Team Player – Works well with colleagues and management to achieve team goals and enhance workplace efficiency
Timeline
Sales Specialist
Bob’s Discount Furniture
07.2023 - Current
Sales Representative
Spectrum
08.2022 - 07.2023
Store leader
Metro by t-mobile(Rony’s Unlimited INC)
08.2018 - 08.2022
Associate in Computer Scienece - Computer Engineering
Oxnard College
High School Diploma -
Pacifica High School
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