Jean Delo
Chippewa Falls,WI
Summary
Compassionate Phlebotomist with extensive experience at Mayo Clinic Health System, excelling in venipuncture and patient care. Proven ability to enhance patient comfort and satisfaction through effective communication and meticulous specimen handling. Recognized for streamlining processes, reducing wait times, and fostering collaborative relationships within the healthcare team.
Overview
25
25
years of professional experience
Work History
Phlebotomist/Lab Assistant
Mayo Clinic Health System
01.2000 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in quality assurance and competency assessment initiatives.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
- Provided support and guidance to junior lab staff.
- Monitored and documented safety standards to verify compliance.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Education
Phlebotomy And CNA -
Mid State Technical College
Marshfield, WI05.1999
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Venipuncture expertise
- Patient support
- Data entry
- Specimen preparation
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Sample storage
- Geriatric phlebotomy
- Adaptable approach
- Medical records management
- Health education
- Staff management
- Health and safety
- Medical terminology
- Patient assessment
- Regulatory compliance
- Medical records handling
- Blood component separation
- Sanitation and sterilization
- EMR recordkeeping
- Specimen collection and storage
- Laboratory procedures understanding
- Multi-sample collection
- Therapeutic phlebotomy
- Donor screening
- Process improvement initiatives
- Proper labeling
- Communication
- Time management
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Customer service
- Organizational skills
- Excellent communication
- Problem-solving
- Sample processing
- Decision-making
- Task prioritization
- Multitasking
- Data confidentiality
- Team leader
- Active listening
- Goal minded
- Staff phlebotomy training
- Patient monitoring
- Glucose screening
- Staff collaboration
- Workload management
- Relationship building
- Written communication
- Appointment scheduling
Also was in charge of maintaining all of the lab supplies in the clinic.
Making sure supplies were rotated so supplies were getting used accordingly to avoid supplies from being expired before usage
Also making use we always had the proper equipment and supplies and enough of supplies in order to provide proper patient care.
Order all special tubes or rarely used supplies for our lab, hospital lab and many other labs in the Mayo system in our area.
Answer the phone calls from in the clinic and dealt with all questions/ issues from patients, doctors, co workers, nurses, other staff and outside facilities.
Transcribe lab orders requests from outside facilities
Faxed lab results to doctors that order labs back to them once the were resulted to their outside facility
Set up kits, lab orders, appointments, process and label according to directions and then shipped Fed Ex
Be the Match Marrow Donor kits -
Keeping communication with the assigned case worker on each patient as the steps progress
Timeline
Phlebotomist/Lab Assistant
Mayo Clinic Health System
01.2000 - Current
Phlebotomy And CNA -
Mid State Technical College
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