Jean Diaz
Bluffton,SC
Summary
Confident Regional Operations Manager in the United States Marine Corps with vibrant and outgoing personality. Proven performer who has achieved the top rank on the enlisted path in the United States Marine Corps with Over 20 years of experience leading, organizing and managing large diverse teams in sales/recruiting industry. Dedicated to representing companies well at all times while driving forward performance and results.
Overview
27
27
years of professional experience
Work History
Regional Operations Manager
US Marine Corps Recruiting
Parris Island, SC
01.2023 - Current
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Supported and planned various effective marketing and sales strategies.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
Regional Sales Instructor
US Marine Corps Recruiting
Parris Island, SC
03.2021 - 01.2022
- Directed 1447-member team to coordinate meetings and logistics for national sales meetings.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Used change methodologies to increase sales and led projects for increased productivity.
Area Sales Manager
US Marine Corps Recruiting
Richmond, VA
07.2016 - 03.2021
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Monitored sales team performance and provided effective training to help each reach targets.
- Conducted field rides with sales personnel to provide in-the-field coaching and training.
- Penetrated new markets by investigating competitor products, services and trends.
- Led, coached and developed employees to achieve sales goals.
- Conducted onboarding process for newly assigned accounts, communicating customer needs and expectations to sales team.
- Supported sales team members to drive growth and development.
Recruiting Quality Control
US Marine Corps Recruiting
Parris Island , SC
07.2013 - 07.2016
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Recommended improvement measures to production process to meet quality control standards.
- Wrote detailed reports outlining performance, quality and defect rates.
- Documented nonconformities and recommended techniques for prompt resolution.
Sales Instructor
US Marine Corps Recruiting
Atlanta, GA
07.2011 - 07.2013
- Employed variety of teaching styles to respond to needs of diverse learners.
- Attended meetings, training and activities to enhance skills and credentials.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Evaluated performance of students and made provisions to meet learning needs.
- Established objectives for lessons, modules and projects.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Used electronic equipment and materials to develop and orientate technical skills.
Recruiting Operations Manager
US Marine Corps Recruiting
Atlanta, GA
07.2009 - 07.2011
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Scheduled or conducted new employee orientations.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Conferred with management to develop or implement personnel policies or procedures.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
Recruiting Supervisor
US Marine Corps Recruiting
Atlanta, GA
09.2007 - 07.2009
- Sourced, qualified and conducted screening interviews with job candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Contacted job applicants to inform of application status.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Canvassing Recruiter
US Marine Corps Recruiting
Atlanta, GA
10.2004 - 08.2007
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Facilitated job application processes for qualified candidates.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Read, analyzed, and interpreted various internal and external documents and reports.
Motor Transport Operations Chief
US Marines Corps
Marine Corps Base Camp Lejeune, NC
03.1997 - 10.2004
- Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
- Planned routes based on local laws, weather conditions, time constraints and terrain.
- Completed routine inspections and daily preventive maintenance services.
- Managed loading, transportation and unloading of over $3,000,000 of cargo while deployed to Iraq.
- Stayed current on tactical planning and defensive strategies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing transportation activities.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Basic Motor Vehicle Operator
US Marines Corps
Marine Corps Base Camp Lejeune, NC
10.1995 - 03.1997
- Transported personnel, cargo and equipment on regular basis.
- Oversaw fuel distribution and submitted reports each week and month.
Education
Bachelor of Arts - Organizational Management
University of Arizona Global Campus
Chandler, AZ05.2020
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL05.1995
Camp Johns
Skills
- Process Improvements
- Performance Assessment
- Staff Development
- Sales Promotion
- Management Team Building
- Assignment Delegation
- Administrative Management
- Problem Anticipation and Resolution
- Records Organization and Management
- Employee Motivation
- Recruitment and Hiring
- Goal Setting
- Business Leadership
- Decision Making
- Training Management
- Sales Tracking
- Team Leadership
- Outstanding Communication Skills
Languages
Spanish
Native/ Bilingual
Timeline
Regional Operations Manager
US Marine Corps Recruiting
01.2023 - Current
Regional Sales Instructor
US Marine Corps Recruiting
03.2021 - 01.2022
Area Sales Manager
US Marine Corps Recruiting
07.2016 - 03.2021
Recruiting Quality Control
US Marine Corps Recruiting
07.2013 - 07.2016
Sales Instructor
US Marine Corps Recruiting
07.2011 - 07.2013
Recruiting Operations Manager
US Marine Corps Recruiting
07.2009 - 07.2011
Recruiting Supervisor
US Marine Corps Recruiting
09.2007 - 07.2009
Canvassing Recruiter
US Marine Corps Recruiting
10.2004 - 08.2007
Motor Transport Operations Chief
US Marines Corps
03.1997 - 10.2004
Basic Motor Vehicle Operator
US Marines Corps
10.1995 - 03.1997
Bachelor of Arts - Organizational Management
University of Arizona Global Campus
High School Diploma -
Boyd Anderson High School
Camp Johns