Jean Dorval
Miami,FL
Summary
Achieved notable patient satisfaction at Frank's by expertly managing sensitive information in compliance with HIPAA, enhancing communication between healthcare providers and patients. Demonstrated exceptional organizational skills and customer service, significantly improving clinic efficiency and patient care. Excelled in multitasking and creative problem-solving, ensuring privacy and safety in patient interactions.
Overview
15
15
years of professional experience
Work History
Patient Care Giver
Frank
54 S Country Rd Bellport, New York
01.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Care Taker
Sidney B. Silverman
94 Atlantic Ave, Amagansett NY 11930
01.2015 - 11.2023
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
Certified Nursing Assistant
Claridge House Nursing Home And Rehab
13900 NE 3rd Ct, Miami, FL 33161
03.2009 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
HHA - Medical
Heart Saver-NY Medical Center
3218 Church Avenue Brooklyn, NY 1122609.2023
Mental Health Technician - Mental Health Technician
Sunshine Training Center
177 NE 166th St, North Miami Beach, FL 3316201.2014
LPN - Nursing Assistance
Coral Ridge Nurses Assistant Training School Inc
Fort Lauderdale, FL08.2011
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Patient Care
- Attention to Detail
- Patient confidentiality
- Medical Terminology
- Patient documentation
- Patient Safety
- Creative Problem-Solving
Languages
Creole
Native or Bilingual
English
Full Professional
Timeline
Patient Care Giver
Frank
01.2024 - 08.2024
Patient Care Taker
Sidney B. Silverman
01.2015 - 11.2023
Certified Nursing Assistant
Claridge House Nursing Home And Rehab
03.2009 - 12.2014
HHA - Medical
Heart Saver-NY Medical Center
Mental Health Technician - Mental Health Technician
Sunshine Training Center
LPN - Nursing Assistance
Coral Ridge Nurses Assistant Training School Inc