Jean Fritznel
New York,NY
Summary
Proven expert in surface sanitation and guest relations, I significantly contributed to Marriot Hotel's reputation for excellence by ensuring top-notch cleanliness and customer satisfaction. Leveraging skills in time management and deep cleaning, I consistently met strict deadlines, enhancing guest comfort and securing positive feedback.
Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with 5 years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart.
Experienced with maintaining immaculate and welcoming guest environments. Utilizes effective cleaning techniques and organizational skills to enhance guest satisfaction. Track record of reliability and adaptability, ensuring seamless operations and positive guest experiences.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
23
23
years of professional experience
Work History
Hotel Housekeeper
Marriot Hotel
Brazil
07.2018 - 03.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
Construction Worker
EMSA EMPRESA SUL AMERICANA
Goias, Brazil
01.2016 - 02.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with successful, time-sensitive renovations of various structures.
Restaurant Server
El Rancho
Brazil
03.2000 - 03.2004
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Petit Seminaire
Haiti06-1988
Skills
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Guest relations
- Surface sanitation
- Safety monitoring
- Furniture polishing techniques
- Supply management
- Stain removal expertise
- Laundry expertise
- Deep cleaning
- Dusting
- Linen management
- Restocking supplies
- Surface dusting
- Housekeeping
- Linen replacement
- Time management
- Customer service
- Multitasking and prioritizing
- Supply restocking
- Interior and exterior cleaning
Languages
French
Professional Working
Portuguese
Limited Working
English
Limited Working
Spanish
Limited Working
Timeline
Hotel Housekeeper
Marriot Hotel
07.2018 - 03.2023
Construction Worker
EMSA EMPRESA SUL AMERICANA
01.2016 - 02.2019
Restaurant Server
El Rancho
03.2000 - 03.2004
High School Diploma -
Petit Seminaire