Jean Frost
Owner/Mobile Salon Services/Beauty Guru
Grand Rapids,MI
Summary
Motivated business professional bringing 15 years of beauty and entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations while keeping integrity and relationship focus as my driving force. Well-versed in training, educating, motivating and supporting staff members. Veteran in Beauty industry with top-level skills in creativity and communication. Likeable personality and customer-focused background coupled with expertise in image and brand management. Ready to tackle new challenges and build success with exciting organization.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Beauty Salon Owner/Mobile Expert
Nomadic Mobile Salon
Grand Rapids, Mi
07.2020 - Current
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Master Cosmetologist
Otto and Grand
Grand Rapids, Michigan
12.2015 - 03.2020
- Responsible for providing cosmetology services, as well as providing exceptional customer service to new and existing clients in a salon where chairs are rented.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Offered professional cuts, color services and extensions to salon customers.
- Consistently received positive performance reviews from guests.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Owner/Operator
Frost Salon
, Michigan
01.2014 - 02.2015
- Sole Proprietor and Master Stylist of a single chair salon located in Eclipse Salon
- Uites
- Responsible for all aspects of running and growing the business as well as providing highly creative services.
- Managed day-to-day business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Input income and expense details into database to track business finances and address variances.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Master Cosmetologist
Splurge Salon and Spa
Grand Rapids, Michigan
01.2009 - 01.2014
- Was responsible for providing cosmetology services to new and existing clients in a salon where chairs are rented.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Fashion Merchandising
Grand Rapids Community College
01.2000 - 01.2001
Cosmetologist Liscence - Cosmetology Education
Montcalm Area Career Center
06.1995 - 07.1997
High School Diploma -
Montabella Junior/Senior High School
Blanchard, MI 05.1997 - 05.1997
Skills
Strategic planning
Consulting
Operations management
Customer Relations
Business Development
Relationship building
Staff training/development
Coaching and mentoring
Effective leader
Certification
Certified in Ron King Hair Extensions
Timeline
Beauty Salon Owner/Mobile Expert
Nomadic Mobile Salon
07.2020 - Current
Master Cosmetologist
Otto and Grand
12.2015 - 03.2020
Owner/Operator
Frost Salon
01.2014 - 02.2015
Master Cosmetologist
Splurge Salon and Spa
01.2009 - 01.2014
Fashion Merchandising
Grand Rapids Community College
01.2000 - 01.2001
High School Diploma -
Montabella Junior/Senior High School
05.1997 - 05.1997
Cosmetologist Liscence - Cosmetology Education
Montcalm Area Career Center
06.1995 - 07.1997