Jean Fuller
Lafayette,LA
Summary
Dedicated advocate and customer service professional committed to fostering positive change in the community. Proven ability to connect individuals with essential resources and deliver effective support in high-pressure situations. Quick to adapt and learn, utilizing strong communication and crisis intervention strategies to drive impactful results.
Overview
7
7
years of professional experience
Work History
Child Advocate
Faith House
Lafayette, USA
09.2023 - 12.2024
- Advocated for children and survivors, connecting them to essential resources.
- Facilitated relocation and secured child care assistance for families in need.
- Provided child care services and coordinated activities for children year-round.
- Delivered emergency services to support victims of domestic violence.
Customer Service Representative
Conduent
Lafayette, USA
10.2021 - 02.2022
- Assisted customers with bill issues in remote call center environment.
- Completed basic troubleshooting for customer iOS devices, enhancing customer satisfaction.
- Reviewed and updated customer profiles and payment methods on devices to ensure accuracy.
Tier 1 Technical Support
Apple Kelly Connect
Lafayette, USA
09.2020 - 03.2021
- Mac Tier 1+ troubleshooting hardware and software issues.
- Installed and configured iOS, watchOS, macOS, and tvOS devices, enhancing user accessibility and experience.
- Coordinated appointments with service providers and verified insurance coverage, ensuring timely support for users.
Line Technician
Touchstone ABA
Lafayette, USA
02.2020 - 06.2020
- Supported children with autism and learning differences in acquiring essential daily living skills, enhancing their overall quality of life.
Sales Representative
Cash Cow
New Iberia, USA
07.2019 - 02.2020
- Communicated benefits of company products and programs during inbound and outbound sales opportunities to enhance customer understanding and engagement.
- Drove customer growth through effective execution of lending and account management practices, emphasizing customer retention.
- Explained contracts to customers thoroughly, ensuring all necessary documents were completed and signed to comply with federal, state, and local requirements.
Tech Support Representative
Alorica
Fort Myers, USA
06.2018 - 05.2019
- Resolved customer issues through effective communication and conflict management.
- Speak with customers over the phone, email, online chat or social media to resolve their questions or concerns.
- Updated customer information regularly.
Education
HS Diploma -
Carenco High school
Carencro, LASkills
- Child welfare advocacy
- Policy development
- Crisis intervention
- Client support
- Resource coordination
- Community outreach
- Advocacy training
- Engagement strategies
- Interdisciplinary teamwork
- Verbal communication
- Problem-solving skills
- Empathy development
Additional Information - Skills And Abilities
- Quick learner
- Loyal and Discreet (maintain confidentiality)
- Adaptability
- Efficient
- Computer and Internet Skills
- Written and Verbal Communication
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Child Advocate
Faith House
09.2023 - 12.2024
Customer Service Representative
Conduent
10.2021 - 02.2022
Tier 1 Technical Support
Apple Kelly Connect
09.2020 - 03.2021
Line Technician
Touchstone ABA
02.2020 - 06.2020
Sales Representative
Cash Cow
07.2019 - 02.2020
Tech Support Representative
Alorica
06.2018 - 05.2019
HS Diploma -
Carenco High school