NISHAT ANJUM SAFICA
The Bronx,NY
Summary
Child Protective Specialist with NYC Administration for Children's Services (ACS), experienced in investigating allegations of child abuse and neglect, conducting safety assessments, and providing case management services to children and families. Skilled in crisis intervention, family engagement, and preparing thorough case documentation while ensuring compliance with ACS policies and New York State regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Protective Specialist
Administration for Children's Services
Bronx, NY
05.2025 - Current
- Manage a full active caseload of child protective investigations, conducting home visits within 24–48 hours of report receipt and documenting all findings in compliance with NYC ACS protocols and state mandates.
- Produce detailed safety plans, risk assessments, and case narratives in CONNECTIONS, maintaining accurate records across all case stages from initial report through the 60-day determination period.
- Conduct interviews with children, parents, collateral contacts, and service providers to assess safety, investigate allegations of abuse and neglect, and identify family strengths and risk factors.
- Collaborate with multidisciplinary teams, including legal, healthcare, and education professionals, facilitating Family Team Conferences and coordinating services to reduce repeat maltreatment and promote child safety and well-being.
- Work closely with Family Court, ACS legal staff, and attorneys by preparing court-ready documentation, providing case updates, and supporting court proceedings related to child safety, custody, supervision, and service planning.
Customer Services
Virgin Atlantic
JFK, NY
02.2022 - 05.2025
- Processed monthly payroll for airline staff using QuickBooks, Virgin Atlantic’s SNAP system, and Excel with 100% accuracy and no payment errors.
- Managed daily flight operations, reservations, scheduling, and passenger service functions to ensure efficient and timely travel experiences.
- Monitored flight schedules and coordinated with operational teams to support on-time departures and arrivals while resolving operational issues.
- Assisted passengers affected by delays, cancellations, and missed connections by arranging alternative travel options and providing timely updates.
- Maintained accurate operational records and supported reporting requirements while delivering high-quality customer service and resolving escalated travel concerns.
Sales Associate
Kmart
Bronx, NY
10.2018 - 09.2019
- Maintained inventory records and restocked merchandise to ensure products were available for customers.
- Assisted customers with product selection, provided excellent customer service, and supported checkout operations during busy periods.
Education
Bachelor of Science - Accounting
Lehman College
Bronx, NY09-2023
High School Diploma -
Pelham Lab High School
Bronx, NY01-2018
Skills
- Child welfare investigation
- Risk assessment
- Safety planning
- Case management
- Family intervention
- Child welfare advocacy
- Court documentation
- Microsoft Excel (advanced)
- Accounting software proficiency
- QuickBooks
- Accounts payable & receivable
- Financial recordkeeping
- Payment processing
- Problem-solving under pressure
- Strong decision-making
- Payroll auditing
Certification
- New York City Bridge Exam, 5977
- Certified Child Protective Specialist (CPS Worker)
Timeline
Child Protective Specialist
Administration for Children's Services
05.2025 - Current
Customer Services
Virgin Atlantic
02.2022 - 05.2025
Sales Associate
Kmart
10.2018 - 09.2019
Bachelor of Science - Accounting
Lehman College
High School Diploma -
Pelham Lab High School