Jean Gutierrez
Bronx,NY
Overview
5
5
years of professional experience
Work History
Product Zone Specialist
Apple
06.2022 - Current
- Uncovered customers' needs through effective communication and active listening.
- Guided customers by providing expert advice, demonstrating product features, and tailoring solutions to meet their specific requirements.
- Assisted customers with product purchases, ensuring a seamless and enjoyable buying experience.
- Maintained visual merchandising standards to create an appealing and customer-friendly environment.
- Collaborated with team members to achieve store targets and enhance overall performance.
- Stayed up-to-date with the latest product news and initiatives to deliver accurate information to customers.
- Contributed to the success of the store by achieving individual and team productivity goals.
- Cultivated long-lasting relationships with customers
Assistant Club Manager
Blink Fitness
12.2019 - 05.2022
- Assisted with new employee onboarding and training.
- Organized team roles and evaluated employee performance.
- Scheduled and managed a staff of 30+ employees.
- Handled cash flow, expenses, and managed budgets.
- Maintained a well-organized, safe, and secure environment.
- Ensured quality service by enforcing service standards, analyzing and resolving problems, and recommending system improvements.
- Developed and implemented customer retention strategies to increase membership renewal rates by 10% within the first year.
- Managed the inventory of fitness equipment and supplies to ensure availability for members and employees.
YCC Intern
Manhattan College
02.2018 - 05.2018
- Maintained and updated social media and communication for the School of Business.
- Assisted with graphic design and photography for advertisements.
- Fulfilled tasks set out by supervisors from several departments.
- Planned group fundraisers, events, and activities.
- Assisted in the development and implementation of marketing campaigns to attract prospective students to the School of Business.
Education
High School Diploma -
In-Tech Academy
Bronx, NY2019
Skills
- Leadership and management
- Conflict resolution
- Customer service
- Product knowledge
- Team collaboration
- Problem-solving
- Communication skills
Timeline
Product Zone Specialist
Apple
06.2022 - Current
Assistant Club Manager
Blink Fitness
12.2019 - 05.2022
YCC Intern
Manhattan College
02.2018 - 05.2018
High School Diploma -
In-Tech Academy