Brittanie Hechter
Galena
Summary
Dynamic and dedicated professional with over 18 years of experience in customer service and 12 years in management roles. Proven expertise in time management, team building, and mentoring fosters a collaborative work environment that drives exceptional customer experiences. A strong focus on results-oriented strategies has consistently led to increased revenue and enhanced service delivery. Committed to leveraging a master-level skill set to contribute effectively to team success and organizational growth.
Overview
16
16
years of professional experience
Work History
Product Zone Specialist
Apple
Columbus, OH
08.2021 - 02.2026
- Facilitated training and mentorship on store procedures, product knowledge, and enhancing customer experience.
- Partnered with diverse teams to optimize product displays, aiming to boost sales performance.
- Earned best customer service and best store demos awards by maintaining a commitment to delivering outstanding customer experiences.
- Built customer loyalty and retention by probing and delivering excellent shopping experiences.
Shift Supervisor
Starbucks
08.2012 - Current
- Boosted customer loyalty through exceptional customer service skills by embodying and promoting a customer-centric approach to service
- Led employee appreciation and customer service initiatives in collaboration with the District Manager
- Completed store opening and closing procedures, including cash management, setting up registers, checking products, and placing delivery orders
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to help fill individual gaps
Café Lead
Barnes & Noble
08.2010 - 08.2012
- Managed, advised, and trained new support staff on beverage making and store procedures
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to prior negative experiences, protecting company reputation and loyalty of the client base
- Promoted inclusivity by educating customers on alternative menu options and invited customers to join the Barnes & Noble Card Membership Program
Education
High School Diploma - English
Collins Hill High School
Buford, GA05.2006
Skills
- Conflict resolution
- Relationship-focused sales
- Client loyalty enhancement
- Employee supervision
- Cash management proficiency
- Team leadership
- Employee training
- Store operations management
- Expertise in Apple products
- Inventory control
Languages
English
Timeline
Product Zone Specialist
Apple
08.2021 - 02.2026
Shift Supervisor
Starbucks
08.2012 - Current
Café Lead
Barnes & Noble
08.2010 - 08.2012
High School Diploma - English
Collins Hill High School