JEAN-JACQUES MUNGANGA
South Portland
Summary
Dynamic Master Technician with extensive experience at Temco Logistics, excelling in appliance installation and vehicle operation. Proven track record in customer relationship management and safety compliance, ensuring seamless delivery and installation processes. Adept at advanced troubleshooting and documentation management, consistently achieving high customer satisfaction and maintaining a clean driving record.
Overview
8
8
years of professional experience
Work History
Master Technician
Temco Logistics
Portland
09.2022 - Current
- Safely operate a 26 ft box truck for multi-stop delivery routes and appliance installations.
- Load, deliver, and install household appliances, including washers, dryers, refrigerators, dishwashers, ranges, cooktops, and more.
- Ensure proper handling and loading/unloading of appliances using lift gates and other equipment.
- Utilize handheld devices to confirm delivery and maintain accurate documentation.
- Work with basic water lines, valves, and electrical connections for appliance installations.
- Provide outstanding customer service to builders, homeowners, and delivery customers by addressing questions and ensuring satisfaction.
- Maintain a safe, accident-free work environment by following company safety standards.
- Conduct pre-trip and post-trip vehicle inspections and report any issues promptly.
- Adhere to traffic regulations and maintain a clean driving record.
- Respond appropriately to on-road emergencies and incidents in line with company policies.
- Perform other duties as assigned by supervisors.
Production Worker
Abbott
Westbrook
09.2021 - 09.2022
- Operated machinery to assemble products according to specifications.
- Maintained cleanliness and organization in the production area.
- Collaborated with team members to meet daily production goals.
- Inspected finished products for quality and compliance standards.
- Monitored equipment performance and reported issues promptly.
- Followed safety guidelines to ensure a secure working environment.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
Master Technician
Atlantic Transport SYSTEME
Westbrook
04.2021 - 09.2021
- Safely operate a 26 ft box truck for multi-stop delivery routes and appliance installations.
- Load, deliver, and install household appliances, including washers, dryers, refrigerators, dishwashers, ranges, cooktops, and more.
- Ensure proper handling and loading/unloading of appliances using lift gates and other equipment.
- Utilize handheld devices to confirm delivery and maintain accurate documentation.
- Work with basic water lines, valves, and electrical connections for appliance installations.
- Provide outstanding customer service to builders, homeowners, and delivery customers by addressing questions and ensuring satisfaction.
- Maintain a safe, accident-free work environment by following company safety standards.
- Conduct pre-trip and post-trip vehicle inspections, and report any issues promptly.
- Adhere to traffic regulations and maintain a clean driving record.
- Respond appropriately to on-road emergencies and incidents in line with company policies.
- Perform other duties as assigned by supervisors.
Packing, Shipping, and Receiving Assembler
Amazon
Baltimore
11.2019 - 11.2020
- Assembled products using hand tools and equipment in a fast-paced environment.
- Packaged orders securely for shipment according to company standards.
- Maintained accurate inventory records through scanning and tracking systems.
- Conducted quality checks on packaged items before final shipment release.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Assembled finished product for shipment by packing, crating, loading and securing items.
Laborer
Southland Concrete
Manassas
04.2017 - 11.2019
- Maintained cleanliness and organization of work areas to promote safety.
- Operated heavy machinery for transporting materials on construction sites.
- Collaborated with team members to complete tasks efficiently and effectively.
- Followed safety protocols to minimize risks during construction activities.
- Loaded and unloaded materials from trucks and storage areas as needed.
- Conducted routine equipment inspections to ensure proper functioning and safety.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Operated and maintained a variety of equipment including hand and power tools.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Education
GRADUATE IN NETWORK AND MANTENANCE - NETWORK AND MANTENANCE
ISIPA
KINSHASA/DRC09-2014
High School Diploma -
MGR NZITA
CONGO CENTRALE/ DRC06-2011
Skills
- Appliance installation
- Vehicle operation
- Documentation management
- Electrical connections
- Safety compliance
- Customer relationship management
- Problem solving
- Attention to detail
- Adaptive problem solving
- Advanced troubleshooting
- Training and mentoring experience
Languages
French
Professional
LINGALA
Professional
JEAN-JACQUES MUNGANGA
I am a dedicated, reliable, and goal-oriented worker who consistently strives for excellence in everything I do. I take pride in my strong work ethic, attention to detail, and ability to adapt quickly to new challenges. Whether working independently or as part of a team, I am committed to delivering high-quality results and contributing positively to the overall success of my organization. I am proactive in solving problems, open to feedback, and continuously seeking opportunities to learn and improve.
Timeline
Master Technician
Temco Logistics
09.2022 - Current
Production Worker
Abbott
09.2021 - 09.2022
Master Technician
Atlantic Transport SYSTEME
04.2021 - 09.2021
Packing, Shipping, and Receiving Assembler
Amazon
11.2019 - 11.2020
Laborer
Southland Concrete
04.2017 - 11.2019
GRADUATE IN NETWORK AND MANTENANCE - NETWORK AND MANTENANCE
ISIPA
High School Diploma -
MGR NZITA
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