Riste Janevski
Flint,MI
Summary
Results-driven field service professional offering 10+ years of deep expertise in home delivery and complex appliance installation. Recognized for a strong work ethic, and proven track record of building excellent customer rapport and retention across a high volume service network, consistently leading with highest scores in team back and customer service survey satisfaction. Highly dedicated and eager to transition field expertise into a management position with Temco Logistics, bringing a strong willingness to learn, training Frontline crews, and ensuring strict compliance with delivery standards, safety protocols, and property protection.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Master Technician/Trainer
Temco Logistics
Harper Woods, Michigan
04.2025 - Current
- Installed major residential and commercial appliances strictly adhering to manufacturer specifications and safety guidelines
- Executed precise plumbing, gas line connections, and electrical hookups while testing units to verify full operational functionality before job completion
- Navigated small spaces and complex home layouts without property damage, utilizing hand and power tools
- Developed strong customer relationships to enhance retention and satisfaction.
- Managed safe loading and unloading of heavy units, secure transport, and maintained a clean driving record with accident free delivery routes.
- Ensured compliance with safety standards during all repair and maintenance activities.
- Served as the primary technical resource and field mentor for onboarding personnel
- Mentored and trained roughly 95% of junior technicians at Temco in Harper Woods on advanced installation techniques, gas line safety, and customer service standards
- Evaluated technical performance of junior members, providing constructive feedback
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Owner Operator
Forward Air
Lake Orion, Michigan
01.2020 - 03.2025
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Obtained signatures needed to complete and process paperwork.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Recorded expenses and maintained receipts.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained safe driving habits to protect property and general public on roadways.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
- Ensured compliance with safety regulations throughout the facility.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Managed daily operations of the business, including staff, payroll, and accounting.
- Developed relationships with clients to enhance service quality and satisfaction.
- Managed daily operations and logistics for efficient freight transportation.
- Scheduled on time truck maintenance
Owner Operator
Linn Star Transfer
Lake Orion, Michigan
10.2016 - 01.2020
- Managed daily operations for logistics and transportation services.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Implemented safety protocols for warehouse and transport activities.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Ensured compliance with safety regulations throughout the facility.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Trained staff on operational efficiency and safety standards.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Obtained signatures needed to complete and process paperwork.
- Recorded expenses and maintained receipts.
Education
Garden City High School
Garden City, MISkills
- Appliance installation
- Electrical hookups
- Plumbing connections
- Safety compliance
- Team leadership
- Training and mentoring
- Continuous improvement mindset
- Effective communication
Languages
English
Professional
Macedonian
Professional
Accomplishments
- Recieved an award within my first year at Temco for excellent performance and consistency
Certification
- Certified Trainer- completed training course in May 2026
Timeline
Master Technician/Trainer
Temco Logistics
04.2025 - Current
Owner Operator
Forward Air
01.2020 - 03.2025
Owner Operator
Linn Star Transfer
10.2016 - 01.2020
Garden City High School