Jean Jean-baptiste
White Plains,NY
Summary
I'm a former JetBlue flight attendant that is familiar with the company. Unfortunately during my training as flight attendant, tragedy struck my family; which cause me to resign my position as a flight attendant.
I'm a Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
I'm Hardworking and passionate, ready to help my team achieve company goals.
Overview
7
7
years of professional experience
Work History
Sales Specialist
UNTUCKit
White Plains, NY
06.2022 - Current
- Demonstrated product features, answered questions and persuasively overcame objections.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Assistant Manager
Blink Fitness, Equinox Holdings
White Plains, NY
06.2016 - 05.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Created employee schedules to align coverage with forecasted demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Established team priorities, maintained schedules and monitored performance.
Flight Attendant
JetBlue
05.2019 - 05.2019
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Ensured safety and comfort of customers onboard aircraft.
- Welcomed passengers aboard and provided overview of safety procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
No Degree - World International Fitness Certification
Marymount Manhattan College
New York, NY06.2010
Associate of Arts - General Study
Norwalk Community College
Norwalk, CT06.2002
High School Diploma -
Stamford High School
Stamford, CT05.1998
Skills
- Customer Advocacy
- Retail Knowledge
- Product Recommendations
- Business Continuity
- Customer Satisfaction
- Cleaning and Store Maintenance
- Public Relations
- Advising and Coaching
- Welcoming Customers
Timeline
Sales Specialist
UNTUCKit
06.2022 - Current
Flight Attendant
JetBlue
05.2019 - 05.2019
Assistant Manager
Blink Fitness, Equinox Holdings
06.2016 - 05.2022
No Degree - World International Fitness Certification
Marymount Manhattan College
Associate of Arts - General Study
Norwalk Community College
High School Diploma -
Stamford High School