Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jean Jones

Rural Hall,NC
Jean Jones

Summary

Innovative and data-driven Product & Operations leader with a strong track record of optimizing customer retention, product engagement, and operational efficiencies. Adept at leading cross-functional teams, leveraging data analytics to drive decision-making, and implementing strategic initiatives that enhance user experience. Passionate about delivering high-impact solutions that align with business goals, drive customer lifetime value (LTV), and promote long-term financial wellness. Strong communicator with expertise in product strategy, process optimization, and business operations.

Overview

6
years of professional experience
1
Certification

Work History

Law Firm Mentor

Operations Manager
08.2023 - Current

Job overview

  • Developed and implemented strategic retention initiatives that improved client engagement and satisfaction
  • Led cross-functional teams across operations, marketing, and client services to drive business growth
  • Analyzed customer journey data to enhance product experience, improving retention and customer LTV
  • Managed high-impact projects, optimizing business workflows and improving operational efficiency
  • Created data-driven reports to evaluate performance metrics and align strategies with company goals
  • Spearheaded the development of customer-facing digital products, training materials, and resources

Careful Feet Digital

Head of Operations
09.2021 - Current

Job overview

  • Optimized operational processes to improve customer engagement and retention strategies
  • Leveraged analytics tools to monitor performance, implement data-driven improvements, and drive KPIs
  • Managed key business functions, including finance, CRM systems, and project execution
  • Collaborated with teams to integrate technology solutions that enhanced user experience

Self-Employed

Director of Operations
03.2019 - 01.2023

Job overview

  • Designed and executed strategic business processes that improved operational efficiencies and retention
  • Developed and implemented Standard Operating Procedures (SOPs) to enhance scalability
  • Led teams in executing customer-centric initiatives to improve product adoption and user satisfaction
  • Provided high-level project management support, overseeing the execution of various business initiatives
  • Analyzed key performance indicators (KPIs) to refine strategies and drive measurable outcomes

Education

University of North Carolina

Bachelor of Business Administration from Business Studies
12.2022

University Overview

Red Rocks Community College

Associate of Arts from Psychology
12.2020

University Overview

Red Rocks Community College

Certificate in Nonprofit Management
12.2020

University Overview

Skills

  • Product Strategy
  • Customer Retention
  • Data-Driven Decision-Making
  • KPI Analysis
  • Process Optimization
  • Efficiency Improvements
  • Customer Experience
  • User Engagement
  • Strategic Planning
  • Business Operations
  • Leadership
  • Cross-Functional Collaboration
  • Project Management
  • Agile Methodologies
  • Communication
  • Stakeholder Management
  • CRM
  • Technology Integration

Certification

  • Certified Director of Operations, The Ops Authority, 02/23
  • Certification in Positive Impact Marketing, Alt Marketing School, 04/22
  • Certified in Digital Marketing & SEO, Digital Marketing Institute, 03/21

Timeline

Operations Manager
Law Firm Mentor
08.2023 - Current
Head of Operations
Careful Feet Digital
09.2021 - Current
Director of Operations
Self-Employed
03.2019 - 01.2023
Red Rocks Community College
Associate of Arts from Psychology
Red Rocks Community College
Certificate in Nonprofit Management
University of North Carolina
Bachelor of Business Administration from Business Studies

Similar Profiles

CREATE PROFILE
Jean Jones