Open To Work
Michael Apicella
Eurofins Microbiology
Seattle,WA
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Commercial Operations ManagerOperations ManagerProject ManagerAssistant Manager
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Important To Me
Work-life balance
1
Certification
10
years of professional experience
Strategic Account Manager with extensive experience in cultivating client relationships and driving growth. Skilled in negotiating contracts and resolving client issues while aligning services to meet client needs. Demonstrates strong team collaboration and adaptability in fast-paced environments.
Work History
Commercial Operations Manager
4 Years- Develop, execute and refine implementation, on-boarding, & customer care processes. Focusing on standardization of key metrics and data collection related to implementation and product performance reduced implementation time by 5%, increased NPS score by 4 points, and increased inside sales by 10%.
- Analyzed raw data to generate strategic insights, optimizing revenue generation and product merchandising.
- Design and deploy multivariate forecasting models to predict key industry market growth and identify emerging trends. Successful identification of emergent trends yielded a 2% growth in market share for target region.
- Identify emerging markets, industry trends, and service gaps, forecasting quarterly and annual market trends.
- Forecasted quarterly and annual market trends to identify emerging markets, industry trends, and service gaps.
- Coordinated cross-functional teams across multiple locations to develop new product lines and enhance existing offerings.
Operations Manager
6 Years- Achieved a 30% increase in customer satisfaction and a 25% reduction in lead time for projects over a 6 year period through development of supply hubs, improved execution Just-In-Time (JIT) concepts, and regional support agents.
- Generated $500k in new revenue within 6 months by identifying emerging markets and executing market penetration projects.
- Implemented 5 regulatory projects with EHS and quality teams on time and within budget, securing DEA Class I accreditation, ensuring 0% site downtime, and achieving 100% compliance with internal quality procedures.
Education
MBA
Bachelor of Science - Biology
Skills
Business Strategy
Business development and planning
Customer service
Organizational alignment
Project planning and development
Account management
Team leadership
Product lifecycle management
Product strategy
KPI tracking
Organizational development
Supplier contracts
Certification
Project Management Professional (PMP)
Timeline
Commercial Operations Manager
Eurofins Microbiology
01.2022 - 01.2026Read More
Operations Manager
Eurofins QTA
01.2016 - 01.2022Read More
Xavier University
Bachelor of Science from Biology
Read More
Northern Kentucky University
MBA
Read More