Jean Joseph
computer support specialists and Security
Brooklyn,NY
Summary
Enthusiastic loading dock agent for fourteen years with drive to work quickly and effectively on projects in all types of environments. Promoting diverse industry skills and in-depth training. Pursuing role with busy organization where expertise in conducting investigations, and writing detailed reports will be valued. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
16
16
years of professional experience
13
13
Certifications
Work History
proactive Security
- Officer with 13 years' experience ensuring safe, secure, and orderly environments for customers and staff in corporate building
- Utilizes the latest security equipment and techniques to increased the buildings patrol, both in-person and remotely.
- Carried out day-day-day duties accurately and efficiently
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used critical thinking to break down problems, evaluate solutions and make decisions
Loading Dock Security Officer
Barclays/ Allied Universal
New York, New York
03.2019 - Current
- Operate surveillance systems and patrol premises to protect against hazards
- Responded to security violations, alarms, and other emergency situations
- Checked identification if necessary of anyone entering the premises
- Exercised sound judgment and maintains confidentiality at all times.
- Execute security services as outlined in site specific post orders and directed by security Management
- Provide excellent customer service
- Provide directions to customers
- Greet customers and provide assistance
- Radio communicate with management
- Observe and report suspicious activities and persons on property
- Write detailed narrative reports and maintain daily incident report
- Enforce rules regulations, policies, procedures and respond to emergency situations requiring security assistance.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
FRONT DESK SECURITY OFFICER
SOS Security
New York, New York
07.2008 - 03.2019
- Answering and Emails and Screening phone calls
- Comply with Building Manager daily about security access
- Greeting guest, Vendors and Contractors
- Data base entries and output
- Managed over 50 customer calls per day
- Prints weekend activities and Important Emails
- Made Building identification card for guest and vendors by using software
- Mymeetingcondeco Software and Eye on entry
- Process and evaluate information received and respond with the appropriate answer and fallow the company procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Volunteer
Beth Israel Medical Center
Brooklyn, NY
06.2012 - 10.2012
- Performed duties cheerfully and with sensitivity to patients' guests' situations and needs
- Assist patients with their needs
- Assist visitors in waiting area, and directed them to the correct locations
- Maintain all patients confidentiality
- Treat all patients with courtesy and respect.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
Education
Bachelor degree - Computer Sciences
ESIH
PORT AU PRINCE, HAITI07.2006
AS - Biology
Kingsborough Community College
Brooklyn, NY06.2014
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Microsoft Notepad Operating System:
- MS Windows NT/ 2000
- MS Windows XP
- MS Windows 7
- MS Windows 8
- MS Windows 10
- Capacity to analyze and Critical thinking skills
- Ability to prioritize work based on urgency in timely manner
- Ability to work alone or as a team player
- Computer Repair
- C/C
- Security
- Technical Support
- Java
- MySQL
- Linux
- JavaScript
- HTML5
- Detailed Activity Logs
- CCTV Monitoring
- Intruder Response and Removal
- Theft Prevention
Certification
First Aid Certification, Crime Prevention & Response, Emergency Management, Indicators of Terrorist surveillance, Workplace Violence, Patrol Observation, Coronavirus Prevention, Fire Guard, NYS Security License, Central Sterile Processing, EKG and Phlebotomy. Hotel Management: Hospitality and Service.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
French
Native or Bilingual
English
Full Professional
Haitian Creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loading Dock Security Officer
Barclays/ Allied Universal
03.2019 - Current
Volunteer
Beth Israel Medical Center
06.2012 - 10.2012
FRONT DESK SECURITY OFFICER
SOS Security
07.2008 - 03.2019
Bachelor degree - Computer Sciences
ESIH
AS - Biology
Kingsborough Community College
proactive Security
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