Jean Kollenburn
Banks,OR
Summary
Results-driven director with extensive expertise in HR policies, financial processes, staffing, and compliance. Proven ability to manage recruitment processes and enhance employee relations effectively. Committed to fostering a positive workplace culture and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Director of Dining Services
Compass Group Management - Intel
Aloha, OR
09.2025 - Current
- Developed and implemented staff training programs to enhance team performance.
- Oversaw inventory management and procurement processes for supplies.
- Delivered exceptional client/guest experiences through hands-on leadership of associates and managers.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant General Manager of Operations
Compass Group - Bon Appetit Management
Forest Grove, OR
10.2023 - 09.2025
- Effectively partnered with Compass HRSC to address and resolve employee needs.
- Managed accounts payable, accounts receivable, and payroll functions to ensure efficiency.
- Reviewed financial documents for accuracy and compliance with budget guidelines.
- Ensured strict adherence to health, safety, and environmental regulations.
- Monitored employee attendance records, taking necessary actions when required.
- Led recruitment processes by conducting interviews and successfully onboarding new hires.
- Resolved customer complaints professionally, maintaining high levels of satisfaction.
- Maintained accurate inventory records for materials utilized on job sites.
Store Manager
WildFin American Grill
Beaverton, OR
01.2023 - 10.2023
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Reviewed financial documents such as invoices and budgets to ensure accuracy and adherence to budget guidelines.
- Ensured compliance with all health, safety, and environmental regulations.
- Responsible for the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.
- Resolved customer complaints in a professional and courteous manner.
- Developed and implemented training programs for new employees to ensure company policies and procedures were followed.
- Coordinated with vendors to ensure delivery of supplies within specified timelines.
Restaurant Manager
Red Robin
Hillsboro, Oregon
03.2021 - 01.2023
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Skills
- Customer service best practices
- Team leadership
- Records management
- Performance evaluation
- Hiring and onboarding
- Cost reduction strategies
- Inventory control
- Payroll administration
- Effective and professional communication
- HR policies and procedures
- Microsoft Office proficiency
- Diversity and inclusion initiatives
- Employment law compliance
- Financial analysis
- Staff training and development
Affiliations
- Active member of the Banks community with the Banks High School Equestrian Team
- Honors Graduate of Southern New Hampshire
- 22 year member of the Marine Corps community
Timeline
Director of Dining Services
Compass Group Management - Intel
09.2025 - Current
Assistant General Manager of Operations
Compass Group - Bon Appetit Management
10.2023 - 09.2025
Store Manager
WildFin American Grill
01.2023 - 10.2023
Restaurant Manager
Red Robin
03.2021 - 01.2023