JEAN LARA
MIAMI
Summary
Motivated Leader with a solid history of achievement in Security and Guest Services. Senior Director of Safety & Security with Calder Casino, 13 years of experience managing investigations, personnel matters and sensitive information and intelligence. Leads, maintains and improves operations and functions of the security department while effectively managing crises situations a in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Director of Safety & Security
Calder Casino
01.2015 - Current
- Develops and manages the budget for Security.
- Manages the overall performance of the Security department. Provide protection and safety to patrons and employees.
- Oversee initiatives to ensure compliance with the Company Bank Secrecy Act and Anti-Money Laundering (BSA/AML) Program.
- Development of staff, interviews, hires, and evaluates. Manages processes and programs to reduce and control loss time injuries.
- Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
- Direct and oversee the facility's security functions and staff.
- Ensure all Procedures, Gaming Regulations and Internal Controls are enforced.
- Conforms to and implements Policies and Rules laid down by the company in order to achieve the highest levels of uniformity and guest services.
- Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole.
- Perform administrator type duties for various property systems such as Morse Watchman Keywatcher, Guard-one Plus, Easy Lobby Visitor / Vendor check in system, Regroup Mass Notification and I.D.Verification Systems.
- Manage the safeguarding and issuance of all facility keys and locks.
- Develops and manages budget for the valet / parking operations.
- Responsible for the supervision of all parking facilities and valet parking operations ensuring superior service to all patrons and guests of the casino.
Director of Security
Calder Casino
05.2013 - 01.2015
- Manage and coordinate the activities and personnel on the security team.
- Apply positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.
- Responsible for accurately documenting and maintaining incident reports on property.
- Conduct monthly safety inspections throughout the property, communicate any concerns identified to Department Leadership and complete follow-up assessments as needed.
- Continually monitor the Officers performance, guest service capabilities and, if necessary, conduct coaching sessions to discuss techniques for areas requiring improvement.
- Responsible for the overall direction, coordination, and evaluation of the Sunrise Shift.
Security Shift Manager
Calder Casino
05.2011 - 05.2013
- Respond to incidents and/or customer complaints and complete incident reports as needed.
- Complete scheduling for the shift to ensure adequate coverage throughout the property.
- Assist in the completion and issuance of annual assessments for Security Officers.
- Conduct continuous training sessions pertaining to department S.O.P.'s for all Officers.
- Assist in various escorts throughout the property involving guests, team members and company funds.
- Complete and issue disciplinary Corrective Counseling forms to Officers pertaining to Performance and/or Attendance violations.
Security Officer
Calder Casino
10.2010 - 05.2011
- Assigned to patrolling and standing posts throughout the property which entailed maintaining a continuous presence, reporting suspicious activity and providing customer service.
- Performed inter-departmental escorts (Mutuals, Cash Ops, and Slots).
- Ensured all guests entering the Gaming and Poker areas were of the required age.
- Assisted in the closing down procedures of the Grandstand & Casino and ensured all State Gaming Regulations were followed and enforced at all times.
Security Specialist
Opium Group/Star Island Entertainment
04.2007 - 09.2010
- Supervised a Security staff of approximately fifteen guards and ensured all company rules were properly being enforced.
- Organized and executed the security plans pertaining to VIP events at various properties of the company.
- Responded to and documented any incidents that disrupted the normal business operations during the shift and reported them to the company / site management.
Education
High School Diploma -
G Holmes Braddock Senior High School
Miami, FLSkills
- Extensive knowledge of fire prevention, safety, and security operations
- Excellent management and supervisory skills
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Security officer development
- Daily incident reporting
- Schedule Management
- Training Oversight
- Weapons Detection
- Safety and security regulations
- Emergency Response Training
- Security resource allocation
- Company risk management
Certification
Certified and Trained by the American Heart Association in CPR First Aid and AED.
Language
English / Spanish
Accomplishments
- Supervised team of 60 plus staff members.
- Implemented effective property wide communication by introducing a mass communication system (Regroup) for emergency type situations on property.
- Used Microsoft Excel to develop operational tracking logs and schedules.
- Documented all medical related incidents and addressed possible hazards rapidly which led to minimal property liability claims.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sr. Director of Safety & Security
Calder Casino
01.2015 - Current
Director of Security
Calder Casino
05.2013 - 01.2015
Security Shift Manager
Calder Casino
05.2011 - 05.2013
Security Officer
Calder Casino
10.2010 - 05.2011
Security Specialist
Opium Group/Star Island Entertainment
04.2007 - 09.2010
High School Diploma -
G Holmes Braddock Senior High School
Certified and Trained by the American Heart Association in CPR First Aid and AED.
Language
English / Spanish
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