Jeronda Sawyer
Miami
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Stocking Associate
Walmart
01.2023 - 08.2025
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Cleaning Assistant
Angies Cleaning
10.2021 - 02.2023
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Security Officer
South Florida Security Group
11.2020 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Call Center Agent
Alorica
05.2018 - 10.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Concierge
Allied Universal Security Services
07.2018 - 03.2020
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Education
No Degree - Business Administration
Miami Dade College
Miami, FL01-2027
High School Diploma -
Penn Foster Career School
Scranton, PA06-2018
Skills
- Heavy lifting
- Customer service
- Telephone etiquette
- Cash handling
- Scheduling
- De-escalation techniques
- Conflict resolution skills
- Teamwork and collaboration
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Stocking Associate
Walmart
01.2023 - 08.2025
Cleaning Assistant
Angies Cleaning
10.2021 - 02.2023
Security Officer
South Florida Security Group
11.2020 - 12.2022
Concierge
Allied Universal Security Services
07.2018 - 03.2020
Call Center Agent
Alorica
05.2018 - 10.2020
No Degree - Business Administration
Miami Dade College
High School Diploma -
Penn Foster Career School