Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Jean-Luc Faison

Rochester Hills,MI

Summary

Dynamic professional with a proven track record at Qdoba Mexican Eats, and other jobs in retail. I have been excelling in customer service and operational efficiency. Recognized for training staff and optimizing workflows, enhancing service speed. Skilled in technical support with software on computers, phones, etc and maintaining high cleanliness standards, ensuring compliance with health regulations while fostering a reliable and punctual work environment. For skills in IT, I have programming languages: basic HTML, proficiency in languages like JavaScript, Python, Java, C++, or Ruby is highly valued. Mentioning frameworks and libraries such as React, Angular, Django, or Node.js further strengthens your profile. Operating Systems: Experience with various operating systems, including Linux, macOS, Windows, iOS, or Android, shows versatility. Web Development: Skills in CSS, JavaScript frameworks, and server-side scripting languages like PHP are critical for web-focused positions. Cloud Computing: Knowledge of platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) is increasingly important. Cybersecurity and Network Management: Skills in network configuration and security, system administration, troubleshooting, antivirus programs, firewalls, and monitoring tools like Wireshark are highly sought after.

Overview

3
3
years of professional experience

Work History

Line Server and Management

Qdoba Mexican Eats
10.2024 - Current
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated food preparation equipment to assemble high-quality menu items efficiently.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed.

Barista

Green Cup Cafe
10.2024 - 11.2024
  • Prepared high-quality espresso beverages following standardized recipes.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness of work area and equipment to ensure compliance with health standards.
  • Operated point-of-sale system efficiently, processing transactions accurately and swiftly.

Cook Shift Leader

Panera Bread
02.2024 - 09.2024
  • Supervised kitchen staff to ensure efficient food preparation and service delivery.
  • Trained new team members on food safety standards and operational procedures.
  • Managed inventory levels, minimizing waste through effective stock rotation practices.
  • Coordinated meal preparation schedules to optimize workflow during peak hours.

Cashier Team Lead

Hollywood Markets
01.2023 - 11.2023
  • Supervised cashier team operations, ensuring efficient customer service and smooth transactions.
  • Trained new cashiers on register procedures and company policies for consistent performance.
  • Managed inventory levels of cash handling supplies, maintaining availability for daily operations.
  • Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.

Education

Bachelor of Science - Information Technology

Oakland Community College
Auburn Hills, MI

Bachelor of Science - Information Technology

Oakland University
Rochester Hills, MI
05-2027

Skills

  • Customer service
  • Efficient work pace
  • Work area cleaning
  • Reliability and punctuality
  • Technical support
  • Computer skills
  • Information technology support
  • programming
  • software

Languages

English
Full Professional

Interests

  • Graphic Design
  • Volunteering
  • Blogging/Vlogging
  • DIY and Home Improvement
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Video Gaming
  • Reading
  • Technology
  • Gym Workouts

Timeline

Line Server and Management

Qdoba Mexican Eats
10.2024 - Current

Barista

Green Cup Cafe
10.2024 - 11.2024

Cook Shift Leader

Panera Bread
02.2024 - 09.2024

Cashier Team Lead

Hollywood Markets
01.2023 - 11.2023

Bachelor of Science - Information Technology

Oakland Community College

Bachelor of Science - Information Technology

Oakland University
Jean-Luc Faison