JEAN MADOO
Royal Palm Beach,Florida
Summary
Highly motivated and reliable Professional who possesses an excellent work ethic and provides outstanding customer service. A proficient, versatile and results-oriented mentor and educator with a proven track record of maintaining meticulous documentation and improving employee morale. Keen ability to partner with various departments to understand objectives and identify corresponding needs and tasks organization.
Also, demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work.
Overview
24
24
years of professional experience
Work History
Code Remediation Secretary
City of Lake Worth
10.2019 - Current
- Researches legal ownership and legal description of properties
- Prepares forms for ownership search and filing
- Verifies property ownership on Property Appraiser and Tax Collector for routine violations
- Courteously assist customers in person, via email and telephone calls
- Generate letters of notice to customers regarding their property’s citations ensuring accuracy with address and dates of Special Magistrate’s Hearing
- Accurately mail out letters to Relevant customers
- Schedule /Tabling of case for Hearing that were postponed
- Receive Complaints from customers via email or telephone call, generated cases and assign to appropriate Code officers
- Schedule Inspections for officers
- Competently use Sungard - Naviline system to ensure daily tasks are on schedule and accurately cited
- Assist customers about Open liens and Active Code cases and violations and direct them to relevant personnel
- Provide and assist customers with receipts and invoices for payment of liens and other fees on their property related to Code cases
- Generate Lien reduction application and process the application until Magistrate ‘s Hearing
- Assist with training of new colleagues/ code technicians
- Prepare Orders Finding Violation and Assessing Fines and Claim of Lien
- Accurately generate and mail correspondence to property owners for Remediation services on their properties
- Search vehicle owners when cited for violations -
- Schedule Tax Roll items using Municode to be placed on the agenda for Commission meeting
- Verify payment of Remedial services on the property taxes, Customer Inquiry
- Request Liens to be released and recorded
- Perform Requisition Entries
- Invoice Billing
- Call code cases on the Agenda to be presented at the Special Magistrate's Code hearing.
Code Technician
City of Lake Worth
04.2018 - 10.2019
- Researches legal ownership and legal description of properties
- Prepares forms for ownership search and filing
- Verifies property ownership for routine violations
- Courteously assist customers in person , via email and telephone calls
- Generate letters of notice to customers regarding their property’s citations ensuring accuracy with address and dates of Special Magistrate’s Hearing
- Accurately mail out letters to designated customers/ property owners
- Reschedule /Tabling of cases for Hearing that were postponed
- Receive Complaints from customers via email or telephone call, generated cases and assign to appropriate Code officers
- Schedule Inspections for officers
- Competently use Sungard - Naviline system to ensure daily tasks are on schedule and accurately cited
- Assist customers about Open liens and Active Code cases and violations and direct them to relevant personnel
- Provide and assist customers with receipts and invoices for payment of liens and other fees on their property related to Code cases
- Generate Lien reduction application and process the application until Magistrate‘s Hearing
- Assist with training of new colleagues/ code technicians
- Prepare Orders Finding Violation and Assessing Fines and Claim of Lien
Clerical Assistant
City of Lake Worth Florida
12.2016 - 04.2018
- Politely assisted customers in person , via email and telephone
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Directed calls call and emails to appropriate individuals and departments
- Verify employees’ timesheet for accuracy and inputting the time in the City’s Payroll system
- Inputting fuel transaction in the City’s system
- Receiving Invoices for good and services
- Entering Purchase Requisitions and Purchase Orders for Vendors
- Charge fines for garbage citations on Utility bills
- Invoices for non- compliance garbage citations
- Credits for Special trash pick-up on Utility Bills and Invoices
- Scan and send P-Cards receipts to Finance Personnel
Teacher
Ministry of Education, Trinidad and Tobago
09.2006 - 06.2015
- Participated in collaborative curriculum development, grade-level activities, and school-wide functions
- Used assessment data to refine curriculum and inform instructional practices
- Applied progressive teaching principles in order to improve standardized test scores
- Developed, planned and implemented interesting course plans to meet academic, intellectual, spiritual and social needs of students
- Directed the school’s Social committee responsible for planning, implementing and coordinating the events within the school community for both staff and students
- Ensured the day to day activities in the classroom were catered to foster and create functional individuals
- Communicate effectively with students, families, and colleagues.
Teacher
Ministry of Education, Trinidad and Tobago
01.2001 - 06.2006
- Developed, planned and implemented interesting course plans to meet academic, intellectual and social needs of students
- Engaged in activities and utilized instruments that measured the academic progress of students
- Established and maintained a conducive teaching and learning environment
Clerical Officer
01.1996 - 12.2000
- Managed employees’ day to day activities with regard to reporting time
- Coordinated employees’ hours worked and Payroll needs
Education
Master of Science - Education and Health Sciences
The University of Dayton
Bachelor of Education - undefined
University of Trinidad and Tobago
Skills
Customer engagement
Problem-Solving
Customer Service
Written Communication
Clerical Support
Interpersonal Communication
Organization and Time Management
Flexible and Adaptable
Teambuilding
Good Telephone Etiquette
Teamwork and Collaboration
Computer Skills
Timeline
Code Remediation Secretary
City of Lake Worth
10.2019 - Current
Code Technician
City of Lake Worth
04.2018 - 10.2019
Clerical Assistant
City of Lake Worth Florida
12.2016 - 04.2018
Teacher
Ministry of Education, Trinidad and Tobago
09.2006 - 06.2015
Teacher
Ministry of Education, Trinidad and Tobago
01.2001 - 06.2006
Clerical Officer
01.1996 - 12.2000
Master of Science - Education and Health Sciences
The University of Dayton
Bachelor of Education - undefined
University of Trinidad and Tobago