Summary
Overview
Work History
Education
Skills
Locations
Awards
Languages
Timeline
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Jean Marc

Medford,NY

Summary

Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 5 years of experience and company-oriented mindset.

Overview

12
12
years of professional experience

Work History

Management Trainee

RUI Credit Management
09.2018 - Current
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Assisted with onboarding of new employees by providing training and development resources.

Customer Service Specialist

Hamptons West Inc.
03.2014 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Customer Experience Intern

ClearVision Optical
05.2012 - 02.2014
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Master of Business Administration - Management

University of Phoenix
Miami, FL
06.2011

Skills

  • CRM (HubSpot)
  • NPS
  • Customer Retention
  • Customer Satisfaction
  • Empathetic & Courteous
  • Detail-oriented
  • Microsoft Excel
  • Social Media (Twitter, Instagram)
  • Problem-solving

Locations

  • Rui Credit Management Services, New York, NY, September 2018 - current
  • Aventura Hamptons West, Miami, FL, March 2014 - September 2018
  • Jean Marc Beliard, Aventura, FL, May 2012 - July 2013

Awards

Dean's List (6/8 semesters)

Languages

French
Professional Working

Timeline

Management Trainee

RUI Credit Management
09.2018 - Current

Customer Service Specialist

Hamptons West Inc.
03.2014 - 09.2018

Customer Experience Intern

ClearVision Optical
05.2012 - 02.2014

Master of Business Administration - Management

University of Phoenix

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Jean Marc