Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jean-Marc Rivera Caban

Orlando

Summary

Professional in sales with strong track record in driving business growth and fostering client relationships. Adept at identifying opportunities, strategizing sales approaches, and closing deals. Collaborative team player known for adaptability and delivering results in dynamic environments. Skilled in communication, negotiation, and customer engagement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Sales Representative

Erie Home
02.2025 - 06.2025
  • Represented Erie Home, a leading national provider of premium residential metal roofing systems.
  • Educated homeowners on Erie Home’s proprietary stone-coated steel roofing solutions, which combine the durability of metal with the elegant look of traditional shingles or tile.
  • Conducted in-home consultations, built rapport with customers, and provided tailored product demonstrations.
  • Successfully managed customer objections and closed high-value deals with confidence and professionalism.
  • Met and exceeded monthly performance quotas through disciplined lead follow-up and strong closing techniques.
  • Executed strategic sales presentations tailored to diverse client needs and preferences.

Manager of Operations

RROA Car Rental
08.2022 - 10.2024
  • Managed daily operations of a full-service, locally recognized car rental company specializing in non-airport rentals for customers referred by major brands such as Hertz, Avis, and Budget.
  • Oversaw fleet management, customer experience, logistics, marketing, and staff training.
  • Built and maintained strong referral partnerships with hotels, travel agencies, and local businesses, resulting in consistent growth and high customer satisfaction.
  • Streamlined operational processes to enhance workflow efficiency and reduce bottlenecks.
  • Developed pricing strategies, promotional campaigns, and referral programs to drive bookings, partnered with globally recognized OTA's like Booking.com, Kayak, Expedia and Rentalcars.com.
  • Implemented streamlined systems for vehicle maintenance, documentation, and client communication.
  • Implemented customer service training programs, enhancing team performance and satisfaction ratings.
  • Led team in optimizing fleet utilization and reducing operational costs.

Fleet Manager

Bird Rides, Inc.
06.2020 - 06.2021
  • Oversaw fleet operations, ensuring optimal vehicle utilization and reduced downtime.
  • Managed maintenance schedules, enhancing vehicle reliability and safety compliance.
  • Implemented GPS tracking systems to monitor fleet performance and route efficiency.
  • Developed training programs for drivers, promoting safe driving practices and operational excellence.
  • Led cross-functional teams in executing fleet management strategies, improving overall operational efficiency.
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Established key performance indicators (KPIs) to measure fleet performance and drive continuous improvement efforts.

Logistics/Operations Specialist

United States Navy
01.2016 - 01.2020
  • Managed the procurement, storage, and distribution of essential repair parts and equipment across multiple naval units.
  • Led daily operations for a team of technicians, establishing priorities and ensuring the completion of over 500 annual maintenance actions.
  • Supervised quality control inspections to uphold compliance with Navy standards and mission readiness requirements.
  • Maintained and serviced 33 CASS (Consolidated Automated Support System) stations, contributing to a 95% availability rate.
  • Conducted over 288 hours of Armed Security Force duty, securing access points and ensuring the safety of personnel and facilities.
  • Improved operational efficiency by developing and implementing structured maintenance workflows and tracking systems.

Education

High School Diploma -

De La Salle High School
San Juan, PR
05.2015

Skills

  • Operations Management & Customer Service
  • B2B & Residential Sales
  • Logistics & Materials Coordination
  • Fluent in English & Spanish
  • POS & Payroll Systems (QuickBooks, Square)
  • MS Word, Excel, PowerPoint
  • Team Leadership & Staff Training
  • Sales presentations
  • Product training
  • Business relationships
  • Product demonstrations
  • Business operations
  • Revenue generation
  • Cold calling

Certification

Valid U.S. Driver’s License

Languages

Spanish – Native/Fluent
English – Fluent

Timeline

Field Sales Representative

Erie Home
02.2025 - 06.2025

Manager of Operations

RROA Car Rental
08.2022 - 10.2024

Fleet Manager

Bird Rides, Inc.
06.2020 - 06.2021

Logistics/Operations Specialist

United States Navy
01.2016 - 01.2020

High School Diploma -

De La Salle High School

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