JEAN RAFAEL MATOS ORAN
Katy,TX
Summary
Adaptable warehouse and operations professional with hands-on experience in returns processing, decant work, manufacturing support, fulfillment, and customer service. Currently studying Business Administration and holding Microsoft Office certifications, with a background that combines warehouse accuracy, communication, and day-to-day operational support.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
Katy, Texas
08.2025 - Current
- Process customer returns and support warehouse operations.
- Perform decant operations and other indirect warehouse functions.
- Assist with daily operational activities and workflow.
Manufacturing Operations
Waaree Solar
02.2025 - 08.2025
- Worked in manufacturing warehouse setting.
- Helped with manufacturing warehouse operations.
- Moved and handled heavy equipment safely.
Sales Representative
AT&T
Houston, Texas
07.2024 - 10.2024
- Worked in customer-facing sales role.
- Supported customers with product and service questions.
- Strengthened communication skills and learned to promote and sell products effectively.
Warehouse / Fulfillment
Academy Sports
Katy, Texas
05.2023 - 09.2023
- Worked in warehouse fulfillment operations.
- Supported order fulfillment and warehouse tasks.
- Performed duties in fast-paced, heavy-lifting environment.
Warehouse / Fulfillment
Francesca's
Houston, Texas
08.2022 - 04.2023
- Helped with warehouse fulfillment operations.
- Supported daily warehouse tasks and workflow.
- Sorted and organized merchandise for storage and order processing.
- Assisted with additional warehouse duties as needed.
- Gained experience with picking and packing.
Deli Customer Service
Publix
Miami, Florida
06.2021 - 11.2021
- Supported customer service in grocery deli environment.
- Assisted customers with orders, questions, and special requests.
- Managed multiple tasks in fast-paced setting while maintaining service quality.
Education
High School Diploma -
John A Ferguson Senior High School
Miami, FL06-2021
Business Administration
Lone Star College
CyFair10-2026
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FLSkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Computer Applications
- Warehouse Fulfillment
- Manufacturing Operations
- Customer Returns Processing
- Decant Operations
- Customer Service
- Sales and Communication
- Inventory and Warehouse Support
- Adaptability and Teamwork
Certification
- Microsoft Word – Expert Certification
- Microsoft PowerPoint – Expert Certification
- Microsoft Excel – Expert Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Warehouse Associate
Amazon
08.2025 - Current
Manufacturing Operations
Waaree Solar
02.2025 - 08.2025
Sales Representative
AT&T
07.2024 - 10.2024
Warehouse / Fulfillment
Academy Sports
05.2023 - 09.2023
Warehouse / Fulfillment
Francesca's
08.2022 - 04.2023
Deli Customer Service
Publix
06.2021 - 11.2021
High School Diploma -
John A Ferguson Senior High School
Business Administration
Lone Star College
Some College (No Degree) - Business Administration
Miami Dade College