Summary
Overview
Work History
Education
Skills
Timeline
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JEAN MONNIER

Summary

Highly qualified in service-based, position requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.


Overview

19
19
years of professional experience

Work History

SC MEM SR Associate

Pepsi Beverages Co.
10.2022 - Current
  • Leader for four fountain schedulers
  • Coached employees through day-to-day work and complex problems.
  • Monthly team meetings to review Division related information or changes and to share best practices and concerns, and weekly 1:1 meetings with team members
  • Coverage for Vacations
  • Weekly processing of Aging Order Report and Incomplete/Abort Report.
  • Evaluated team performance regularly, providing constructive feedback and coaching for continuous skill improvement.

SC MEM Coordinator

Pepsi Beverages Co.
11.2019 - 10.2022
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems
  • Gathered and organized materials to support operations.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Parts Technician

Pepsi Beverages Co.
06.2010 - 11.2019
  • Duties involved the support of the field service technicians, file maintenance, inventory control.
  • Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
  • Streamlined order processing for faster customer service and improved satisfaction rates.
  • Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
  • Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.

Administrative Assistant

Pepsi Americas, Inc.
09.2005 - 09.2010
  • Assisted Shipping/Receiving Department with Transferring and Receiving equipment in CETS
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Maintained confidentiality of sensitive information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.

Education

Certificate - Business Analytics

ECornell
Fort Wayne
06.2024

Undergraduate - Supply Chain Management

Johnson And Wales University
Fort Wayne
05.2023

Business - Business

Homestead High School
Fort Wayne
05.1985

Skills

  • Critical thinking and problem-solving
  • Ability to Multitask
  • Team Player
  • Ability to Work Under Pressure
  • Communication Skills
  • Analytical Thinking
  • Leadership Qualities
  • SAP, APS, CETS, SCOPE
  • MS Office
  • Time Management
  • Preparing reports
  • Decision-Making

Timeline

SC MEM SR Associate

Pepsi Beverages Co.
10.2022 - Current

SC MEM Coordinator

Pepsi Beverages Co.
11.2019 - 10.2022

Parts Technician

Pepsi Beverages Co.
06.2010 - 11.2019

Administrative Assistant

Pepsi Americas, Inc.
09.2005 - 09.2010

Certificate - Business Analytics

ECornell

Undergraduate - Supply Chain Management

Johnson And Wales University

Business - Business

Homestead High School

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JEAN MONNIER