Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jean Mosquea

Desktop Support
Bayonne,NJ
Jean Mosquea

Summary

Energetic Field Service Engineer with 2-year background performing desktop, laptop, and tablet repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

11
years of professional experience
1
year of post-secondary education

Work History

Unisys
Union, NJ

Field Service Engineer
11.2022 - Current

Job overview

  • Respond to support requests and assist in troubleshooting computer hardware, printers, and servers
  • Update firmware, software, and outdated hardware systems to improve performance
  • Maintain accurate records of billable hours and vehicle mileage for payroll.
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.

Good Ole Handyman
Bayonne, NJ

Owner/Operator
03.2017 - 11.2022

Job overview

  • Successfully completed commercial and residential projects, providing exceptional customer service to new and returning clients
  • Managed project lifecycle, partnering with clients to establish scope, timelines, and budgets, procuring and invoicing for supplies, completing deliverables, communicating progress, and securing final approval
  • Provided clients with support and guidance on maintaining their equipment.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.

Rizzo Construction inc
Austin, TX

Lead Carpenter
11.2015 - 03.2017

Job overview

  • Oversaw electricians, HVAC, plumbers, painters, flooring, and drywall personnel to ensure work was completed on time and within budget
  • Trained to use all tools in a safe and proficient manner
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
  • Planned and executed work with proper tools and materials to maximize productivity.

US Army
APO, AE

Field Artillery Cannon Crewmember
05.2012 - 10.2015

Job overview

  • Used computer-generated fire direction data to set elevation of cannon tubes for loading and firing
  • Communicated using voice and digital wire and radio equipment
  • Supervised handling, transportation, accountability, and distribution of ammunition
  • Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
  • Maintained complete accountability during redeployment of sensitive communication equipment.

Education

Purdue University Global
Indianapolis, IN

Associate of Applied Science from Information Technology
11.2022 - 11.2022

University Overview

Rutgers, The State University of New Jersey
Camden, NJ

Bachelor of Arts from Business Administration
01.2023 - Current

University Overview

  • 3.5 GPA

Skills

Excellent verbal and written communication skillsundefined

Timeline

Rutgers, The State University of New Jersey
Bachelor of Arts from Business Administration
01.2023 - Current
Purdue University Global
Associate of Applied Science from Information Technology
11.2022 - 11.2022
Field Service Engineer
Unisys
11.2022 - Current
Owner/Operator
Good Ole Handyman
03.2017 - 11.2022
Lead Carpenter
Rizzo Construction inc
11.2015 - 03.2017
Field Artillery Cannon Crewmember
US Army
05.2012 - 10.2015

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Jean MosqueaDesktop Support