Jean Ortega
1070 Maybelle St. NE Grand Rapids,Michigan
Summary
Dynamic Deli Clerk with a proven track record at WinCo Foods, excelling in customer service and food safety compliance. Recognized for enhancing product presentation and reducing waste through effective inventory rotation. Skilled in meat slicing and upselling, consistently delivering exceptional service that boosts customer satisfaction and loyalty.
Overview
2024
2024
years of professional experience
Work History
Deli Clerk
D & W Fresh Markets
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Prepared and sliced deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization of deli area to ensure compliance with health standards.
- Stocked shelves and displays with fresh products, ensuring optimal presentation and availability.
- Operated slicing machines and scales for precise portioning of products for sales.
- Collaborated with team members to fulfill orders efficiently during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Deli Clerk
WinCo Foods
Fontana, CA
03.2022 - 06.2023
- Implemented best practices for food safety, contributing to a safe working environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
Education
High School Diploma -
Sparrows Point High School
Baltimore, MD06.1982
Skills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Safe food handling practices
Cleaning and sanitizing
Food preparation
Food safety
Meat slicing expertise
Safe food handling
Equipment safety
Food preparations
Sanitation practices
Hospitality service expertise
Flexible schedule
Work area maintenance
Equipment use
Proper food handling
Platter and tray preparation
Food safety compliance
Inventory rotation
Product rotation
Product knowledge
Equipment operation
Interactive communication skills
Cooking
Sales expertise
Product presentation
Upselling
ServSafe certification
Food safety standards
Weights and measurements
Allergen awareness
Equipment monitoring
Preparing food items
Food services
Sanitation and safety standards
Deli equipment operation
Timeline
Deli Clerk
WinCo Foods
03.2022 - 06.2023
Deli Clerk
D & W Fresh Markets
High School Diploma -
Sparrows Point High School