Jean Paul-fils
Philadelphia,PA
Summary
Results-driven Shift Supervisor with expertise in conflict resolution, employee training, and cash handling. Known for enhancing customer experiences and driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Wawa
Upper Darby, Pennsylvania
07.2024 - Current
- Oversee shift operations to ensure smooth store performance and high customer satisfaction.
- Maintain product coding, organization, and cleanliness according to company standards.
- Provide on-shift leadership, support employees, and resolve customer concerns quickly.
- Provided on-the-job training to new staff members.
Key Holder / Sales Manager
Dollar General
Clifton Heights, Pennsylvania
04.2024 - 07.2024
- Oversaw store opening and closing operations, ensuring accurate daily cash drawer counts.
- Executed voids and returns while managing customer service escalations efficiently.
- Coordinated task completion to prepare store for next business day operations.
Parking Lot Attendant
Martin Main Line Honda
Philadelphia, Pennsylvania
10.2023 - 03.2024
- Organized dealership lot to maintain neat and professional vehicle display.
- Assisted with deliveries, ensuring vehicles were prepared, fueled, and lightly detailed.
- Conducted routine checks on vehicles for damages or issues.
Assistant Manager
AT&T
Conshohocken, Pennsylvania
05.2023 - 12.2023
- Managed store operations to achieve sales targets while supporting team members.
- Delivered direct customer service, resolving issues to maintain a positive environment.
- Executed daily opening and closing procedures, upholding high operational standards.
- Facilitated training for new team members on customer service protocols.
Supervisor
KFC
Philadelphia, Pennsylvania
11.2022 - 10.2023
- Supervised daily operations to ensure team efficiency and productivity.
- Resolved conflicts among team members to foster collaboration and teamwork.
- Organized staff schedules to align with operational needs and demands.
Assistant Manager
T-Mobile
Plymouth, Pennsylvania
04.2022 - 10.2023
- Provided exceptional customer service while selling devices, plans, and accessories.
- Trained team members on effective sales techniques to enhance store revenue.
- Assisted customers with billing inquiries and device troubleshooting issues.
Security Officer
Allied Universal
Philadelphia, PA
06.2022 - 08.2023
- Conducted regular patrols to maintain safety and security across assigned areas.
- Completed incident reports accurately to document security-related events effectively.
- Collaborated with team members to address security concerns and improve safety measures.
Mobile Technician
T-Mobile Retailer
Philadelphia, Pennsylvania
09.2021 - 10.2022
- Provided hands-on support for device repairs and software updates.
- Educated customers on product features and mobile plans for informed decisions.
- Collaborated with team members to ensure a seamless customer experience.
Crew Member
Burger King
Philadelphia, Pennsylvania
09.2020 - 04.2021
- Prepared food items according to company standards and recipes.
- Maintained cleanliness in work areas and dining areas for customer satisfaction.
- Operated kitchen equipment safely and efficiently during busy service periods.
- Assisted customers with orders and provided accurate information about menu items.
Education
High School Diploma -
C.B Community High School
Philadelphia, PA05-2021
Automotive Technology - Automotive Technology
Philadelphia Technician Training Institute
Philadelphia, PASkills
- Shift management
- Customer service
- Cash Handling & Reconciliation
- Employee training
- Daily operations
- Inventory control
- Conflict resolution
Timeline
Shift Supervisor
Wawa
07.2024 - Current
Key Holder / Sales Manager
Dollar General
04.2024 - 07.2024
Parking Lot Attendant
Martin Main Line Honda
10.2023 - 03.2024
Assistant Manager
AT&T
05.2023 - 12.2023
Supervisor
KFC
11.2022 - 10.2023
Security Officer
Allied Universal
06.2022 - 08.2023
Assistant Manager
T-Mobile
04.2022 - 10.2023
Mobile Technician
T-Mobile Retailer
09.2021 - 10.2022
Crew Member
Burger King
09.2020 - 04.2021
High School Diploma -
C.B Community High School
Automotive Technology - Automotive Technology
Philadelphia Technician Training Institute