Jean Paul A. Medina Contreras
Miami
Summary
Extensive experience in team coordination and logistical enhancements, resulting in improved client satisfaction and reduced wait times. Proficient in Excel for reporting and scheduling, with a strong focus on training and conflict resolution to deliver exceptional service in English and Spanish. Proven ability to collaborate with consultants and area leaders to streamline processes and control costs, consistently exceeding business targets. Highly organized with a solid background in operational and budget management, dedicated to fostering relationships and solving problems in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
R.S Valet Parking
Miami
08.2023 - Current
- Lead a team of drivers, managing schedules, zones, and daily shifts.
- Serve clients in both English and Spanish, including private events and high-end hotels.
- Use Excel for daily reporting, schedule tracking, and incident logging.
- Implemented logistical improvements, reducing client wait times, and boosting satisfaction.
- Responsible for service image and staff onboarding.
Education
Industrial Engineering -
Universidad Catolica Andres Bello
VenezuelaComplete Primary Education -
Colegio Santo Tomas De Villanueva
VenezuelaSkills
- Team coordination
- Scheduling
- Training
- Conflict resolution
- VIP service
- Intermediate/advanced Excel
- Canva
- Academic 3D software
- Communication
- Empathy
- Teamwork
- Initiative
Certification
Intensive English Course, Centro Venezolano Americano, Venezuela, English: Fluent – spoken and written
Timeline
Operations Manager
R.S Valet Parking
08.2023 - Current
Industrial Engineering -
Universidad Catolica Andres Bello
Complete Primary Education -
Colegio Santo Tomas De Villanueva
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