Open To Work
Chantel LeClaire
Sauk Rapids
Work Preference
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Operations Manager
Aspen Dental
Saint Cloud
05.2024 - Current
- Managed daily operations of dental practice to ensure efficient workflow.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Oversaw staff scheduling and productivity for optimal patient care.
- Facilitated communication between team members and management for smooth operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Trained new employees on company policies and procedures.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Operations Lead
Aspen Dental
Saint Cloud
05.2023 - 05.2024
- Trained new staff on operational procedures and best practices.
- Assisted Operations Manager in generating reports on bad debt and missed appointments for analysis.
- Collaborated with Patient Experience Coordinator on routine tasks to ensure smooth operations in patient services.
Patient Experience Coordinator
Aspen Dental
Saint Cloud
04.2022 - 05.2023
- Coordinated patient appointments, ensuring timely scheduling for dental visits to enhance patient satisfaction.
- Coordinated patient appointments and ensured timely scheduling for dental visits.
- Reached out to patients' medical doctors to ensure we can move forward with dental treatment.
- Verified dental insurance policies to provide accurate pricing estimates for patients.
Customer Service Representative
Preferred Credit Incorporated
Saint Cloud
03.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries regarding credit options and account management.
- Resolved issues related to payment processing and account discrepancies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer interactions and transactions.
Education
High school or equivalent -
Eden Valley Secondary
Eden Valley, MN05-2017
Skills
- Staff supervision
- Insurance Verification
- Medical Scheduling
- Dental terminology
- Operational Oversight
- Team oversight
- Achieving sales targets
- Front Desk
- Supervising experience
- Revenue Management
- Patient Care Coordination
- Performance Metrics
- Team development
- Time management
- Organizational skills
- Communication skills
- Team Coordination
- Customer Support
- Teamwork
- Work well in a team setting
- Able to manage a team of 10
- Client Relationship Management
- Microsoft Outlook
- Dental scheduling
- Able to manage a team of 10
Certification
- BLS, 04/25, 04/27
- Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer, Work well under pressure, Can learn new things quickly, Manage dental schedule and patient financials., Work well in a team setting, Able to manage a team of 10+
Timeline
Operations Manager
Aspen Dental
05.2024 - Current
Operations Lead
Aspen Dental
05.2023 - 05.2024
Patient Experience Coordinator
Aspen Dental
04.2022 - 05.2023
Customer Service Representative
Preferred Credit Incorporated
03.2021 - 04.2022
High school or equivalent -
Eden Valley Secondary