Ashley McVay
Kansas City,MO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Raising Canes
Blue Springs, MO
03.2022 - 11.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Noodles & Company
12.2019 - 01.2022
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked monthly sales to generate reports for business development planning.
- Created a weekly schedule for a team or 25.
- Ordered truck 4 times a week based of store needs.
- Unloaded trucks boxes weighing 10-60 lbs.
- Managed and handled all cash in store.
- Trained new team members and managers.
- Weekly and period inventory count. Able to reconcile inventory and know the importance of variance.
- Supervised a team of 25.
- Maintained a clean store and passed health dept and ecosure audits with a 90% or higher.
- Interviewed potential team members.
Assistant General Manager
Noodles & Company
09.2018 - 12.2019
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Motivated and led team members to work together to achieve targets.
- Identified customer needs and delivered relevant product solutions and promotions.
- Helped GM with scheduling and organization of the store.
Shift Manager
Noodles & Company
07.2015 - 09.2018
- Upheld company standards and compliance requirements for operations and cleanliness.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Ambassador/Team Member
Noodles & Company
08.2013 - 07.2015
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Education
Some College (No Degree) -
Longview Metro Community College
Lees Summit,MOHigh School Diploma -
Blue Springs South High School
Blue Springs, MO05.2015
Skills
- Sales team development
- Cross-functional team management
- Performance improvements
- Supervision and training
- Team oversight
- Profit and loss accountability
- Staff supervision
- Schedule management
- Employee scheduling
- Safety protocol
- Calm under pressure
- Staff development
- Training and coaching
- Team building and motivation
- Leadership and team building
- Top talent recruiting, hiring and retention
- Customer experiences
- Staff training and development
- Communication skills
Certification
ServSafe Certified
Timeline
Operations Manager
Raising Canes
03.2022 - 11.2023
General Manager
Noodles & Company
12.2019 - 01.2022
Assistant General Manager
Noodles & Company
09.2018 - 12.2019
Shift Manager
Noodles & Company
07.2015 - 09.2018
Ambassador/Team Member
Noodles & Company
08.2013 - 07.2015
Some College (No Degree) -
Longview Metro Community College
High School Diploma -
Blue Springs South High School