Robert Numa
Bellport,NY
Summary
Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Operations Manager
Avis Budget Group
Queens, NY
07.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
General Manager
Boston Market
03.2021 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Freight Broker
Malfini Logistix Transport Services
05.2018 - 01.2022
- Verified and noted count and condition of cargo received.
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Coordinated insurance coverage for goods and packages.
- Monitored market and negotiated rates based on trends.
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
HR Manager / Recruiter
Global Response
04.2015 - 03.2019
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Processed employee claims involving performance issues and harassment.
Branch Manager
Avis Budget Group
05.2013 - 08.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Hotel Manager
Circa 39
04.2008 - 06.2014
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Prepared monthly resort audits for review.
- Increased customer service ratings through personable service.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Assisted with development and distribution of marketing materials for facility.
- Created and managed accurate occupancy forecasts and budgets.
- Fostered safe lodging environment with reliable and effective security services.
General Manager
McDonald's
06.1999 - 04.2011
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor Of Public Affairs And Policy Management - Public Relations
University of Phoenix
Tempe, AZAssociate Of Business Administration - Business Administration
Miami Dade College
Miami, FL07.2019
Skills
- Staff Management
- Risk Management
- Leadership
- Multimillion-Dollar P&L Management
- Facility Management
- Purchasing
- Administrative Skills
- Staff Training
- Budget Administration
- Sales Promotion
- New Business Development
- Budgeting and Cost Control
- Vendor Partnerships
- Staffing
- Product Costing
- Process Improvement
- Top Talent Recruiting, Hiring and Retention
- Human Resources Leadership
- Food Preparation and Safety
- Program Development
- Operations Management
- Marketing
- Verbal and Written Communication
- Budgeting and Cost Control Strategies
- Staff Motivation
- Time Management
- Profit and Loss
- Performance Evaluations
- Purchasing and Planning
- Project Management
- Cross-Cultural Communications
- Exceptional Interpersonal Communication
- Sales Planning and Implementation
- Recruitment
- Market Growth
- Vendor Negotiations
- Sales Team Development
- Team Leadership
- Event Management
- Strategic Planning
- Sales Expertise
- Economic Analysis
- Networking Abilities
- Profit and Loss Accountability
- Policy Development and Enforcement
- Coaching and Mentoring
- Client Account Management
- Performance Improvement
- Employee Scheduling
- Troubleshooting Expertise
- Supervision and Training
- Labor Cost Controls
- Startups and Acquisitions
- Outsourcing
- Total Quality Management
- Staff Retention Programs
- Financial Document Control
- Global Sales and Marketing
- Customer Experience
Affiliations
- Professional Convention Management Association
- International Association of Administrative Professionals
- Society of Human Resource Management
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager
Avis Budget Group
07.2022 - Current
General Manager
Boston Market
03.2021 - 06.2023
Freight Broker
Malfini Logistix Transport Services
05.2018 - 01.2022
HR Manager / Recruiter
Global Response
04.2015 - 03.2019
Branch Manager
Avis Budget Group
05.2013 - 08.2017
Hotel Manager
Circa 39
04.2008 - 06.2014
General Manager
McDonald's
06.1999 - 04.2011
Bachelor Of Public Affairs And Policy Management - Public Relations
University of Phoenix
Associate Of Business Administration - Business Administration
Miami Dade College
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