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A strategic and dependable senior leader with a strong foundation in advisory and delivery, bringing a process- and product-centric mindset to cost optimisation and performance enhancement across diverse business domains. With a career spanning business transformation, digital design, and operational efficiency, has evolved into a seasoned delivery leader, capable of shaping scalable, high-impact outcomes through cross-functional collaboration.
Proven track record in leading and nurturing multi-disciplinary product, technical, and delivery teams, scaling squads to over 30 consultants. Approach is grounded in human-centred design, lean product thinking, and iterative delivery models, enabling continuous value delivery. Extensive experience in strategic digital and automation transformation has driven national and international programs with measurable benefits, including over £5 million in annual savings through customer journey redesign, service blueprinting, and intelligent automation.
Experience spans Financial Services, Local Government, Asset Management, and Commercial Real Estate, delivering user-focused solutions that align business objectives with end-user needs. Known for a visionary yet practical approach, challenging assumptions, championing user insight, and influencing product strategy and service design in complex, high-stakes environments.
Strong governance ethos ensures initiatives align with organisational vision and customer expectations. Skilled in clear, confident communication at all levels, including C-suite, acting as a vital connector between technical teams and strategic stakeholders.
Passionate people leader with expertise in coaching, mentoring, and capability building across disciplines. Leadership is defined by continuous improvement and culture building, creating empowered teams that deliver sustainable, high-impact results.

Results-oriented professional with a strong consulting background in custom research, market analysis, and data-driven insights. Offering expertise in strategic decision-making, project management, and client relationship management. Adept at analyzing quantitative and qualitative data, synthesizing findings, and delivering high-impact reports. Proven ability to collaborate with cross-functional teams and senior leadership to drive strategic initiatives and achieve business objectives.

Profile Summary A competent professional with nearly 17+ years of combined multi-disciplinary experience across IT Services and IT product industry; Versatile and Capable in executing engagements with expertise in global across India, Middle East, Africa, European Countries, North and South America Managed multi-million dollar Capex / Opex projects which were successfully rolled with different solution design and delivery approaches which includes Agile & Waterfall models; worked in onsite and offshore delivery model out across 22 countries Led teams across broad technical, financial and business disciplines; focused teams on business objectives and tracked progress to ensure project were completed on time, on budget, and with the desired results Expertise in defining and implementing a structured way of managing opportunities including sales pitch / RFX / solution presentations, and so on Rich experience in requirement gathering, solution design, proposals submission, vendor management, hardware, third-party software procurement, negotiation and supply chain management Strong negotiation skills with proven track record in procurement, sourcing technology exposure, contract management, supplier management and software license model knowledge Expertise in creating and maintaining good relationships with external / internal stake holders for the development of the business Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Experienced Creative Operations Specialist and Transformation Consultant known for delivering strong results on time and on budget. I am seeking a leadership role in operational strategy such as as a head of operations or chief of staff.

I have successfully managed projects and relationships with high-profile clients such as State Farm, Starbucks, Elextrolux, CVS Health, Cotton, The NY Lottery, Subaru, JP Morgan Chase, Cognizant, ExxonMobil, Pfizer, Deutch Family, Rabbit Wine, Ellen Tracy, Revlon, Moroccan Oil, Allergan, Galderma, Cetaphil, Botox, and Juvederm.

Jean Peace

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