Jean Pierre
GLEN COVE,NY
Summary
Quality focused IT professional with years of experience known to have a high level of patience and for providing exemplary service and assistance to clients. Highly trained implementation professional with projects scope analysis, systems configuration and troubleshooting expertise. Multilingual in English, French, Spanish, and Creole.
Overview
19
19
years of professional experience
Work History
Implementation Professional
Midmark RTLS Technology
Traverse City , MI
2016.08 - 2024.02
- Led all technical project activities, including installation, configuration, and coding for Midmark RTLS Workflow Advanced level platform implementations.
- Configured applications, including Workflow Manager, Asset Management, Authentication Engine and inbound/outbound HL7, XML, JSON, TAP or TCP/IP interfaces.
- Certified Advanced Implementations through User Acceptance Testing, Verification, Onsite and Remote Testing.
Implementation Professional
Dow Chemical
Midland
2013.06 - 2016.05
- Configured and upgraded Operating Systems.
- Assisted customers with diagnosis of software and hardware issues and concerns.
- Participated in development of new processes and procedures to improve existing services.
- Participated in roll out of new applications and updates.
Implementation Professional
AAR Mobility System
Cadillac
2005.08 - 2012.05
- Detected, diagnosed, reported and troubleshot server, network performance and network access issues.
- Performed users account task including creating new account and password resetting.
- Assisted in development of IT Department's policies and procedures.
Education
Bachelor - Information Technology and Security
Baker College
Associate - Science/Computer Technology
Baker College
Skills
- Information Security
- Process Improvement Implementation
- Network Infrastructure Updates
- DHCP/DNS Ethernet and Firewall Proficient
- Systems Analysis
- Server Administration
- Software Implementation
- Advanced Troubleshooting
Timeline
Implementation Professional
Midmark RTLS Technology
2016.08 - 2024.02
Implementation Professional
Dow Chemical
2013.06 - 2016.05
Implementation Professional
AAR Mobility System
2005.08 - 2012.05
Bachelor - Information Technology and Security
Baker College
Associate - Science/Computer Technology
Baker College
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