JEAN PIERRE
Albany,NY
Summary
A highly skilled Research Analyst with background courses in accounting and finance. Attention to detail and the ability to work independently with little supervision.
Overview
24
24
years of professional experience
Work History
Information Technical Support
Zones Nfrastructure
Menands, NY
01.2019 - 03.2020
- Resolve workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime
- Resolve Technical Support Microsoft Office 365 from client all over the world
- Handle tickets escalated from the other IT Specialists and the Help Desk
- Ability to provide technical guidance and explain advanced concepts to others in the work area via strong written and oral communications
- Installation of SQL and database-related components and add-on
- SQL database performance
- An understanding SQL and Azure licensing
- SQL User and Role administration
- SQL system and object privilege administration
- An understanding knowledge of SQL
- SQL/PLSQL queries an understanding of cloud services, such Azure, SharePoint and OneDrive Web Services.
Substitute Teacher
Capital Region Boces
NY
02.2016 - 03.2017
- Created / Implemented an individualized lesson plan using research material that has been instrumental in managing behaviors and motivating students especially students in need
Policy Analyst
New York State Senate
NY
12.2007 - 01.2013
- Oversaw the researching of legislation from other states to benchmark their formulation of policy agenda
- Developed policy initiatives regarding public policy designed to benefit New York State
Research Assistant
New York State Education
NY
01.2000 - 06.2012
- Developed / Oversaw numerous research projects that were instrumental in helping the organization to implement changes that were in accordance with government guidelines and improved operations
- Provided research support for the Policy Unit on the fiscal impact of proposed changes in legislation
Research Assistant
New York State Comptroller Office
NY
08.1996 - 05.2009
- Conducted data analysis and report drafting for numerous major legislative reform efforts, including welfare reform and childcare
- Developed the research protocol and data analysis procedures to analyze large, statewide data sets to answer specific questions related to the fiscal impact of proposed or existing legislation
- Prepared reports in a concise narrative and graphic style for upper-level management and legislators
Education
Master of Arts - Public Policy
Rockefeller College, SUNY at Albany
Albany, NYBachelor of Arts - Legal Studies
University at Buffalo
Buffalo, NYSQL/ELT Database
Albany Coding, Schenectady College
Schenectady, NY08.2019
Bachelor of Science - Front End Web Development
Albany Coding, Schenectady College
Schenectady, NY06.2019
Skills
- Research
- Project management
- Organized
- Computer Skills
- Analytical
- Fast learner
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Fluent in both English and French
Timeline
Information Technical Support
Zones Nfrastructure
01.2019 - 03.2020
Substitute Teacher
Capital Region Boces
02.2016 - 03.2017
Policy Analyst
New York State Senate
12.2007 - 01.2013
Research Assistant
New York State Education
01.2000 - 06.2012
Research Assistant
New York State Comptroller Office
08.1996 - 05.2009
Bachelor of Arts - Legal Studies
University at Buffalo
SQL/ELT Database
Albany Coding, Schenectady College
Bachelor of Science - Front End Web Development
Albany Coding, Schenectady College
Master of Arts - Public Policy
Rockefeller College, SUNY at Albany
Summary of Qualifications
- Developed research material that helped multiple entities to realign themselves with new trends
- Implemented protocols to assist management with creating a cross-functional organization
- Created templates that were successful in improving overall operations while reducing overhead
- Diverse background in working as a liaison with both corporate and government entities
- Excellent communication and computer skills: Microsoft Word, Excel, PowerPoint and OneNote, SharePoint, and Azure
Whose Who in American Univeristy and Colleges
University at Buffalo, New York