Christopher Reynolds
Kingsport,TN
Summary
Experienced information professional ready to deliver impactful results. Excels in data management, research, and information retrieval, with strong focus on team collaboration and adaptability. Known for reliability and problem-solving skills, ensuring seamless operations and successful outcomes. Proficient in utilizing advanced information systems and technologies to meet organizational needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Information Specialist
Nissan North America
11.2023 - Current
- Provided technical support to end-users, troubleshooting hardware and software issues
- Resolved XX% of customer inquiries on the first call, exceeding departmental targets
- Installed and configured operating systems, applications, and drivers for desktops and laptops
- Collaborated with cross-functional teams to diagnose complex network connectivity problems
- Assisted in the setup and maintenance of computer networks, ensuring optimal performance
- Created detailed documentation for troubleshooting procedures, enabling efficient issue resolution in future cases
- Responded promptly to service requests via phone or email, providing timely solutions to technical problems
- Collaborated with vendors to coordinate warranty repairs or replacements for defective equipment under coverage period
- Maintained accurate records of all support tickets using a ticketing system
- Configured user accounts in Active Directory, granting appropriate access permissions based on job roles
- Identified recurring technical issues by analyzing support ticket trends and proposed proactive solutions
- Participated in team meetings to discuss ongoing projects and share knowledge about emerging technologies
- Demonstrated excellent customer service skills by actively listening to customers' concerns before offering solutions
- Provided remote assistance using remote desktop tools to troubleshoot issues without physical presence required
- Served as a point of contact for software vendors, coordinating updates and patches to ensure system compatibility
- Collaborated with colleagues on complex technical challenges that required collective problem-solving efforts
- Assisted in the setup and configuration of printers, scanners, and other peripheral devices for end-users
Assistant Service Manager
Johnson City Ford
03.2021 - 10.2023
- My job involves heavily on customer skills and being able to defuse upset consumers and sell product and the value in product.
- I also have to learn how to operate and use multiple dms systems and portals for fleet companies and flat rate companies to give accurate and competitive pricing. I have achieved some of the highest certifications and newest certifications through Ford. I am constantly trying to grow myself in a company and learn as much as I can.
Assistant Service Manager
Toyota of bristol
11.2020 - 03.2021
- As an Assistant Service Manager I am in charge of attending to customers, addressing multiple problems and concerns for each customers vehicle and finding and negotiating a solution with a satisfying agreement. I am in charge of making sure the service lane is organized and running smoothly. I am also in charge of scheduling appointments, reaching out to customers for retention and answering multiple questions in regards to their vehicles. We have to handle any where from 15 to 25 appointments everyday at a high pace and competitive environment.
- Service writing
- Merchandising software training
- Parts distribution
- Customer service
- Effective vehicle deliveries
- Competitive selling
- Reynolds Ignite certified
Service Manager
HANDY TOYOTA
05.2018 - 06.2020
- As the service manager it was my duty and responsibility to manage customers of varying degrees.
- Manage and analyze accounting issues and provided well thought out solutions. I managed a team of 20 plus service writers, techs, and parts employees.
- Managerial experience
- Service Writing
- Parts distribution
- Analytical thinking
- Adaptability
- Service Writing
- Customer Satisfaction
Merchandiser/Sales
Bakers Distribution
04.2016 - 04.2018
- As a Merchandiser my duty was to go to multiple accounts and service our products and problem solve any issues the companies had for us. We serviced multiple accounts a day varying from 10 to 20 accounts each day and being prompt, efficient and affective at each stop.
- Merchandising
- Customer Service
- FIFO
- Product Knowledge
- Communication Skills
- Problem Solving
- Data Logging
- Sales
Data Entry
J.P Morgan Chase Bank
01.2015 - 08.2015
- My job was to write up different government forms for immigration while maintaining accuracy and efficiency.
- Efficient Typing
- Proofreading
- Knowledge of multiple government forms
- Microsoft Excel
- Microsoft Spreadsheet
- Microsoft Word
Education
Associate Degree - Computer Science
Northeast State Community College
Bristol, TN09.2025
High school or equivalent - undefined
Bellows Free Academy Uhsd#48
Saint Albans, VT01.2013
Skills
- Computer Networking
- Agile
- Retail Sales
- Software troubleshooting
- Business Development
- Salesforce
- Operating systems
- Java
- Computer Science
- SQL
- Negotiation
- Events Management
- Public Relations
- Management
- Team Management
- Budgeting
- Auto Service Management
- Windows
- Help Desk
- JavaScript
- Merchandising
- HTML5
- Research
- Administrative Experience
- Strategic Planning
- Marketing
- Proofreading
- Information management
- Regulatory compliance
- Record preparation
- Database administration
Accomplishments
- Helped create PEGA chat system for NNA by collaborating with a team and developing with accuracy and efficiency.
Certification
- Certification for Python
- Nissan sales/service management training
- Nissan LenZ certified
- Valid drivers license
Timeline
Technical Information Specialist
Nissan North America
11.2023 - Current
Assistant Service Manager
Johnson City Ford
03.2021 - 10.2023
Assistant Service Manager
Toyota of bristol
11.2020 - 03.2021
Service Manager
HANDY TOYOTA
05.2018 - 06.2020
Merchandiser/Sales
Bakers Distribution
04.2016 - 04.2018
Data Entry
J.P Morgan Chase Bank
01.2015 - 08.2015
High school or equivalent - undefined
Bellows Free Academy Uhsd#48
Associate Degree - Computer Science
Northeast State Community College
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